wrong colour, inadequate response
I was sent a colour that turned my hair black (I have naturally mid brown hair) it was far too harsh. I emailed the colourist and was advised to purchase a colour removal treatment which I had to use twice in order to lift the colour (I bought these from a local chemist). I was then contacted by e salon offering a free colour and asking what colour I wanted to try. I explained that I was nervous about colouring it again, I wasn't sure what colour to go for and how it might affect the lightened hair. I was then sent a 'guesstimate' colour through the post without my confirmation or involvement in the colour. I didn't use it because I was worried it would turn my hair too dark and damage my hair. A few weeks went by, during which time I was in hospital having surgery, and then I received ANOTHER colour in the post, exactly the same as the previous mix which I had not asked for or confirmed. So now I have two boxes of colour that I can't use and have wasted money that I could have spent on having it fixed. The system works fine if you are happy with your colour and you are on the ball with managing your subscription. If you have any trouble with either of those things - I was deeply unhappy with my colour and the e salon emails continue to go into spam despite me trying to make sure they come to my inbox - then it's a complete waste of money. I emailed e salon directly about my experience and they did not acknowledge my email or respond. I have cancelled my subscription and won't use again.