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Henry

United States

1 Reviews
2 Reads
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1 review

Bikes Online

My experience with this company.

Good luck with actually receiving what you ordered from this company their inventory control is horrible. My experience is the following, I ordered a helmet on August 2nd and received an email on August 4th that the item was on its way. However, later in the day I then received an email explaining that in fact the wearhouse folks relized the item was out of stock and and they were refunding my money. Still wanting the helmet I did an online search for the helmet on August 7th and to my surprise Bike Online showed it was in stock. Unsure if their website was accurate I attempted to contact them via phone and when I was unable to get ahold of them during their stated hours, I figured they must have either resolved the issue or it must be back in stock so I reordered the helmet. On August 12th when the item didn't show up I checked my account to see if I could get a tracking number to see where it was. When their website still showed they were still preparing the item for shipping I knew something was wrong so I reached out to them via their website to see if they could provide an update on my order. After awhile I received an email explaining that the item was out of stock. Really! I get sometimes things happen and a miscount in inventory or something else happens to items. But can someone explain to me how both times I order the exact same item that the company's website shows in stock and they take my money but then I never receive the item because it's out of stock? The only thing I can figure is they have no clue so good luck if you decide to order from them. Oh and it takes forever to receive a refund from them. The first one took 6 days and still waiting on the second one.

2026-08-12