$200 to fix their error?? Really???
I have purchased Patrickadairdesigns 3 times now. The first time was for my engagement rings, each ring size 11.5”. We then later purchased our wedding rings again 11.5” unfortunately my gem ring broke due to my pups claw putting a gouge in it. The ring was a little snugger than I would have liked so this 3rd time around I upgraded my ring to a 12” and just in case a replacement for my husband 11.5” on a buy one get one offer. I received my new rings on 2/6/2026 and tried on my ring 12” which felt/feels like a better fit for me but when I had my husband try on the new 11.5 he (already has the same exact ring 11.5 ORDER #60105) he could not get it on his finger. I reached out to Patrickadairdesigns only to be met with... Hi Jason, Thank you for reaching out and providing those details. I checked the order #122674 and both Black Fire Opal Ring were made in sizes 12 and 11.5. If the 11.5 needs to be resized, we'll have to charge $200 as resizing fee. Let us know if you'd like to proceed. Lanz from Patrick Adair Designs I was very clear in my email to them that the 11.5 ring they sent me was not 11.5 at all and from the previous order(s) I can confirm it’s not the finger as my husband is still wearing his original 11.5 ring. So I’m being told I need to pay $200 for their mistake. Looks like the company has gotten big and has forgotten about customer service and how to conduct proper business.