Refund for missing package, but only after firm language.
I ordered an electric toothbrush which was delivered to my building lobby but disappeared before I picked it up. (I live in a neighborhood with regular lobby thefts unfortunately.) I contacted Target: their "fix a problem" form refused to take the report because the item needed to be returned to a store -- difficult if I don't have the item. Their chat bot pointed to the delivery report and said nothing could be done. I threatened it with withdrawal of my business, and it concluded that it needed human help and promptly got me to a human agent. After I made the point that if I didn't get a better response I would have to stop shopping from Target mail order, the human offered me a refund, which I thought was a fine response, but one that it took more work than it should have to get.