Excited to Try Hungryroot, Disappointed by the Results
After reading numerous outstanding reviews, my wife and I decided to give Hungryroot a try. Unfortunately, our first shipment will also be our last. The box arrived on time and appeared undamaged from the outside. However, when we opened it, the contents looked as though they had been packed with very little care. I understand that issues can occur during shipping, but this was far beyond what I would consider normal transit damage. The dry food items were soaked from water leaking out of the ice packs. In addition, several dressing packets had burst open, covering the produce and other ingredients in warm dressing. To make matters worse, the bag containing the meat was not tied closed. While customer service explained that the meat is not intended to arrive frozen, I certainly did not expect raw meat juices to be spread throughout the box and on many of the other items. With the ice packs completely melted, the meat was also no longer cold upon arrival, which raised additional food safety concerns. What started as excitement to try a highly recommended service quickly turned into disappointment and frustration. To Hungryroot's credit, their customer service team responded within the timeframe they promised, addressed the issue professionally, and promptly processed our request to cancel the account. I appreciate their responsiveness, but unfortunately the condition of our first delivery left us with little confidence in continuing the service.