I unknowingly bid on the wrong item
I have bid and won multiple items on Invaluable. On this last item, I had requested notification when the item was up for bidding. When I received the notice on my phone, I clicked on the item, saw the painting I was interested in and saw "last call". I then clicked on the bid button and won the item. The problem was.........then a painting came up that I had no idea where it came from...........it was not the painting I thought I had bid on. I immediately informed Invaluable ........twice ......with their irritating 'chat' device and recieved a reply that it would mistake would be up to the owner or gallery. I have reached out by phone to no avail from the gallery, Coral Gables Auction. Interesting that the lot I had hoped to win....was apparently 'passed' but it does not show that on Invaluable website. All other auctions immediately post 'passed' if there is a minimum that is not reached. If not resolved, I will not be using this platform ever again. Corral Gable Auction was kind enough to settle this very easily. Invaluable was not helpful.