Still a Horrible service
After paying $125 for a part that should have been under warranty and free, thinking I was going to get a faster service if I pay for it. After countless emails, promises and lies, of course they send the wrong part. Now they are promising that I will get the new part in a couple of days. The same part that I order July 17th and got the wrong one August 12. And they want to know how they did. You did horrible. Thank you for leaving me without ac for the hottest days of the year. Well folks they have done it again. After receiving phone calls from supervisors that they will do the Wright thing and send the correct part for free (still under warranty) and all i had to do is retract the bad review they have sent the wrong part again. This time it only took them 5 days to screw up. Not 25 like the first time. So you tell me, do you want to do business with a company that all they care is making a bad review go away instead of doing the Wright thing and taking care of the customer. At this point my confidence in this company is down to zero. And im not just a homeowner that bought a couple of units from them, im a professional that bought tens of units and now I'm afraid for my customers. Mind you i have all the receipts, from days of order to photos of the wrong parts to supervisors telling me that the part is universal even though they're service department telling me is not. So you decide. Is this company deserves the benefit of the doubt? Because i think not.