Great Service, and fast delivery!
The ordering process online is very easy and the customer service response was fast, professional, and they took care of my request immediately. Also, the delivery time was fast!
About Senville
Data updated- Website
- senville.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 92% (12/13)
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About this business
Senville is North America’s trusted leader in high-quality mini split air conditioners and heat pumps, offering direct-to-consumer solutions that are both affordable and durable. Established in 2005, we have been helping homeowners and businesses across the United States and Canada create comfortable, energy-efficient environments for over 15 years. Whether you're cooling during the summer or heating in the winter, our advanced mini split air conditioning systems and heat pumps are designed to perform in all climates.At Senville, we prioritize innovation, efficiency, and reliability, ensuring our customers receive the best value and performance for their investment. With a focus on energy savings and environmental sustainability, our products are perfect for residential, commercial, and industrial applications. Trusted by thousands of satisfied customers, Senville continues to set the standard for mini split ACs and heat pump solutions in North America. Discover the difference with Senville—your go-to source for modern, efficient climate control.
Written by the business, not verified by us.Is Senville legit?
Senville (senville.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly efficient cooling performance, remarkably fast shipping times, and the exceptionally helpful support team available whenever assistance is needed. People consistently note that the products are solidly built, operate quietly, and provide dependable temperature control for their homes and commercial buildings. However, some people mentioned encountering frustrating delays when waiting for necessary replacement parts to arrive and occasional difficulties getting prompt replies from customer care. Some reviewers also experienced specific issues with missing components or minor surface damage upon delivery that required extra effort to resolve.
Auto-generated from all reviews of this business. For reference only.What people say
Easy to order and super fast delivery
I got everything I needed then got the…
I got everything I needed then got the right Senville authorized contractor to install it. Makes it so... nice in my shop.
Reply from Senville2026-08-24
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Perfect service.
Reply from Senville2026-08-24
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
As usual the equipment showed up with…
As usual the equipment showed up with no issues and on time.
Reply from Senville2026-08-24
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Great CS Exp. getting a new unit
The urgency of getting an outside unit was answered immediately, Monday and then delivered by Friday so my service partner could install Saturday Morning. It was awesome!
Reply from Senville2026-08-24
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Great product and great support.
Reply from Senville2026-08-24
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Product was very good and easy to…
Product was very good and easy to install
Replacing a different branded unit that…
Replacing a different branded unit that quit after a year. For only costing a couple hundred dollars more, the Senville units was miles more better constructed.
this is my 2nd unit with no problems…
this is my 2nd unit with no problems keeps my shop nice and cool along with my home unit
Fast service and good prices on quality…
Fast service and good prices on quality products, keeps me coming back.
Didn't offer expedited shipping
Didn't offer expedited shipping. Slow Processing Ordered early Friday and didn't start order until Tuesday. Got the part the next week. Hard to understand when it's well over 100 degrees outside.
Fast shipping.
Very quick delivery
Very quick delivery. Great communication with delivery details.
Reply from Senville2026-08-24
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Had an issue with the unit and they…
Had an issue with the unit and they sent out new parts right away.
Reply from Senville2026-08-24
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Had problem with new condenser
Had problem with new condenser, they replaced it immediately.
Reply from Senville2026-08-24
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
The device arrived in a timely manner
The device arrived in a timely manner, works amazing and is so quiet.
Reply from Senville2026-08-24
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
My brother recommended Senville
My brother recommended Senville. It was reasonably priced and installation was fairly painless free. This was for a friend, in another month I’ll be getting one for my sunroom.
Reply from Senville2026-08-24
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Excellent service and advice on which…
Excellent service and advice on which unit I needed. Fast shipping.
Reply from Senville2026-08-24
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Correct part
Correct part, quick delivery. Thank you
Reply from Senville2026-08-24
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
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