Senville is North America’s trusted leader in high-quality mini split air conditioners and heat pumps, offering direct-to-consumer solutions that are both affordable and durable. Established in 2005, we have been helping homeowners and businesses across the United States and Canada create comfortable, energy-efficient environments for over 15 years. Whether you're cooling during the summer or heating in the winter, our advanced mini split air conditioning systems and heat pumps are designed to perform in all climates.At Senville, we prioritize innovation, efficiency, and reliability, ensuring our customers receive the best value and performance for their investment. With a focus on energy savings and environmental sustainability, our products are perfect for residential, commercial, and industrial applications. Trusted by thousands of satisfied customers, Senville continues to set the standard for mini split ACs and heat pump solutions in North America. Discover the difference with Senville—your go-to source for modern, efficient climate control.
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Is Senville legit?
Senville (senville.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly efficient cooling performance, remarkably fast shipping times, and the exceptionally helpful support team available whenever assistance is needed. People consistently note that the products are solidly built, operate quietly, and provide dependable temperature control for their homes and commercial buildings.
However, some people mentioned encountering frustrating delays when waiting for necessary replacement parts to arrive and occasional difficulties getting prompt replies from customer care. Some reviewers also experienced specific issues with missing components or minor surface damage upon delivery that required extra effort to resolve.
Auto-generated from all reviews of this business. For reference only.
The Seville unit had been recommended by a friend I ordered my unit directly from the company because I needed longer than standard lines My shipment came in promptly and was easily installed It worked great from the time we turned it on I hope to get mini years of service Thanks for your assistance
Reply from Senville2026-08-24
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
First... a real person answers..
not a long wait.. polite , super knowledgable... and helps you
... you get off the phone feeling
good... you are rare and I tell
everybody I know to buy your
mini splits
Reply from Senville2026-08-21
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
We bought one of their units on Amazon. 2 years later the board in the outdoor unit failed. I didn’t even bother to go through their warranty process and just bought the board off their website. Since then…SILENCE!!! No part, no reply to emails, no shipping updates. They just took my money and don’t even bother shipping the spare part. I’ll wait a few more days and then will file a chargeback and throw that AC in the trash.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
Senville makes great mini split air conditioners. I have one installed by a professional in my shop and it is so nice when I walk in there and it is 73°. The Customer Service is just unheard of they’re so good. Tom helped me so much with making sure I got my warranty paperwork filed, but remember you have to have an HVAC license installer for the warranty to be active! I definitely will be buying another Senville very soon!
Don
Reply from Senville2026-08-24
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
Easy to order the right parts and install them also have about 8 Seville units I installed very easy to work on. Had to replace a control board on a different manufacturer unit took over 2 hours complete due to design flaw. Did one on Seville unit took about 20 minutes. Big difference in quality Seville is what I recommend to all people wanting a mini split system. My personal units have worked trouble free for over 7 years
Reply from Senville2026-08-24
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
Thank you for the great service. Very professional
Reply from Senville2026-08-21
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
Very intelligent and professional . they never give up on you. Every single time when you needed the most.
Reply from Senville2026-08-21
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
Backup support from Senville was was above and beyond in service. Easy to contact and outstanding results, something you rarely find these days.
Reply from Senville2026-08-21
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
I'm a HVAC contractor and I helped a few people install Senville equipment. They all love tech support on how fast they respond. I just installed a mini split for my parents and I installed a mini split in our bedroom. Getting ready to install another one soon.
Reply from Senville2026-08-21
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
I called customer service about a bad Currie board. And they figured out the part and sent it to me.
Reply from Senville2026-08-21
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service.
If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected].
Thank you,
Customer Care Team
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