Senville is North America’s trusted leader in high-quality mini split air conditioners and heat pumps, offering direct-to-consumer solutions that are both affordable and durable. Established in 2005, we have been helping homeowners and businesses across the United States and Canada create comfortable, energy-efficient environments for over 15 years. Whether you're cooling during the summer or heating in the winter, our advanced mini split air conditioning systems and heat pumps are designed to perform in all climates.At Senville, we prioritize innovation, efficiency, and reliability, ensuring our customers receive the best value and performance for their investment. With a focus on energy savings and environmental sustainability, our products are perfect for residential, commercial, and industrial applications. Trusted by thousands of satisfied customers, Senville continues to set the standard for mini split ACs and heat pump solutions in North America. Discover the difference with Senville—your go-to source for modern, efficient climate control.
Written by the business, not verified by us.Senville (senville.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly efficient cooling performance, remarkably fast shipping times, and the exceptionally helpful support team available whenever assistance is needed. People consistently note that the products are solidly built, operate quietly, and provide dependable temperature control for their homes and commercial buildings. However, some people mentioned encountering frustrating delays when waiting for necessary replacement parts to arrive and occasional difficulties getting prompt replies from customer care. Some reviewers also experienced specific issues with missing components or minor surface damage upon delivery that required extra effort to resolve.
Auto-generated from all reviews of this business. For reference only.Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
I like the product, but the instructions were poor since they didn't include everything. I learned more about the installation on YouTube. Additionally, the green light on the USB dongle flashes. I contacted technical support and they could not resolve it, so they sent a replacement dongle which also flashes.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Tech service was spot on. A little wait for parts but manager solved problems. I am definitely buying another unit because of my experience!! Very rare that I write comments
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Seamless experience! Items that were out of stock were given a date to be available and I was notified on the exact date promissed and then able to complete my purchase. It's a Master Class in inventory control and communication. Also , I placed an order during a Summer Sale and while the Item were not in stock , when they became available my sale discount was applied. Who does that?
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Exceptional customer service. Thorough and efficient.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
After paying $125 for a part that should have been under warranty and free, thinking I was going to get a faster service if I pay for it. After countless emails, promises and lies, of course they send the wrong part. Now they are promising that I will get the new part in a couple of days. The same part that I order July 17th and got the wrong one August 12. And they want to know how they did. You did horrible. Thank you for leaving me without ac for the hottest days of the year. Well folks they have done it again. After receiving phone calls from supervisors that they will do the Wright thing and send the correct part for free (still under warranty) and all i had to do is retract the bad review they have sent the wrong part again. This time it only took them 5 days to screw up. Not 25 like the first time. So you tell me, do you want to do business with a company that all they care is making a bad review go away instead of doing the Wright thing and taking care of the customer. At this point my confidence in this company is down to zero. And im not just a homeowner that bought a couple of units from them, im a professional that bought tens of units and now I'm afraid for my customers. Mind you i have all the receipts, from days of order to photos of the wrong parts to supervisors telling me that the part is universal even though they're service department telling me is not. So you decide. Is this company deserves the benefit of the doubt? Because i think not.
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service. You can get technical support for your unit by contacting us at 1-800-242-4935 ext. 3 or by emailing [email protected]. Please reach out to us if you believe we can be of further assistance. Thank you, Customer Care Team
This is a warranty part replacement, so the first weekend only worked for 4 months. The compressor failed in the first four months of use. I called to get her replacement was told replacements generally arrived within a week to two. I was going to be home for 3 weeks so that should have been great. The parts didn't get processed and shipped for over 3 weeks so in the parts arrived I was already 2 weeks on a job out of state. So the fact that my new unit is already broken, and the replacement parts took three times longer to show up than what I was told two stars for now. If the new parts actually work this time longer than a couple of months maybe I'll change my mind on the rating.
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service. You can get technical support for your unit by contacting us at 1-800-242-4935 ext. 3 or by emailing [email protected]. Please reach out to us if you believe we can be of further assistance. Thank you, Customer Care Team
This company is highly responsive and has a quick turnaround. We were accidentally sent two inside units. When we contacted Senville to let them know, they promptly arranged pickup of the extra unit and sent the outside unit right away. We had everything we needed within two days. Their product is efficient, quiet, and works amazingly!
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Thank you to all of you who worked so hard to fix my problem.I would recomend you to anyone.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Prompt response with correct information.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Took a little while to get here but this board fixed my unit after a lightning strike.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Great replacement parts, great price, fast shipping!
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
The build quality of the system seems very solid, and I trust that it will last. There were multiple items missing from my kit (the 3 drain lines) but after letting them know they sent the items.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
After two months this unit has failed sure to error code FHCC , I have now had a tech out here (local hvac) twice and after calling senville for warranty options I am essentially told to reset a switch before they can send me a part , fyi the switch is allegedly in the external unit mount 8ft off the ground! I now have to call a tech again (this costs a lot of money ). To rest a switch before they will send a part that a tech will then have to install , after 60 days this is absurd , this product has lowered my expectations of using them again for our vacation home. I have learned I will buy from lg or Fujitsu in the future.
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service. You can get technical support for your unit by contacting us at 1-800-242-4935 ext. 3 or by emailing [email protected]. Please reach out to us if you believe we can be of further assistance. Thank you, Customer Care Team
Products were shipped and arrived super quick! Install was a breeze and they work great.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Tech support was knowledgeable. Although they should know how much inventory is in stock before telling the customer it was in stock and parts will be shipped out the same day. My part was backordered and took 4 days for you to get in stock before shipping.but your sales rep on the phone was very polite and admitted fault with out any bull shit. So you got 5 starts for honesty!!
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Contacted Senville (via website ticket) on a Saturday because a tiny tree frog got into my outdoor unit resulting in a fried PCB. They responded on Sunday afternoon, and got the new board sent to me very quickly. I received it on Thursday; they were very responsive to my emailed questions.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Check the delivery packages and how they are sent. I got one of my boxes damaged and ripped and with tape all over it.
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service. If you require support for your unit, please contact us at 1-800-242-4935 or by emailing [email protected]. Please reach out to us if you believe we can be of further assistance. Thank you, Customer Care Team
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