Senville is North America’s trusted leader in high-quality mini split air conditioners and heat pumps, offering direct-to-consumer solutions that are both affordable and durable. Established in 2005, we have been helping homeowners and businesses across the United States and Canada create comfortable, energy-efficient environments for over 15 years. Whether you're cooling during the summer or heating in the winter, our advanced mini split air conditioning systems and heat pumps are designed to perform in all climates.At Senville, we prioritize innovation, efficiency, and reliability, ensuring our customers receive the best value and performance for their investment. With a focus on energy savings and environmental sustainability, our products are perfect for residential, commercial, and industrial applications. Trusted by thousands of satisfied customers, Senville continues to set the standard for mini split ACs and heat pump solutions in North America. Discover the difference with Senville—your go-to source for modern, efficient climate control.
Written by the business, not verified by us.Senville (senville.com) has a 4.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly efficient cooling performance, remarkably fast shipping times, and the exceptionally helpful support team available whenever assistance is needed. People consistently note that the products are solidly built, operate quietly, and provide dependable temperature control for their homes and commercial buildings. However, some people mentioned encountering frustrating delays when waiting for necessary replacement parts to arrive and occasional difficulties getting prompt replies from customer care. Some reviewers also experienced specific issues with missing components or minor surface damage upon delivery that required extra effort to resolve.
Auto-generated from all reviews of this business. For reference only.Product showed up on time and shipped with care
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I can always get you on the phone and you guys have excellent customer service.
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Took a few weeks to get the part but it arrived well packaged and good quality, got my a/c back up and running 👍🏻
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Equipment not damaged everything working properly
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The shipping was quick. People are knowledgeable and friendly
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The guys on the phone new everything and was very kind. Customer service was awesome
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Overall, I’d 100 percent go with Senville again. There were a couple minor issues like not being transparent with which accessories go with the system I bought. Even though the wall mount works for the unit I bought, it didn’t seem like it was made for it with how the feet sat on top instead of hugging the rails like the smaller units. Only 1/2” knockouts instead of 3/4” knockouts for the liquidtight whip, power/control cable connecting to the handler wasn’t clear, little things. Their service is awesome. I called with questions and local people answered, easy to understand.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
As of right now during installation, we have noticed that when ordering the 50ft line set installation kit you do not actually get 50 ft of everything. And the instructions are poorly written for another unit, not the one we ordered
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service. You can get technical support for your unit by contacting us at 1-800-242-4935 ext. 3 or by emailing [email protected]. Please reach out to us if you believe we can be of further assistance. Thank you, Customer Care Team
The technicians answered the phone, diagnosed the problem, and sent the parts at great discount
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Prompt delivery, product as advertised, installed and working great!
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Senville products seem to be good. I cannot get ahold of their incentive programs guy. I contact him via email going on two years now. Not a single reply. I’ve installed about 4 Senville units since. I’d like to get my incentives as a dealer
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced. Your comments are invaluable to us as we continuously strive to improve our customer service. If you require support for your unit, please contact us at 1-800-242-4935 or by emailing [email protected]. Please reach out to us if you believe we can be of further assistance. Thank you, Customer Care Team
Hardly great. Since this was a diy project a number of things could have been included. Probably mentioning them would decrease sales. The units themselves were fine and everything was as advertised. What is up with the red cap instead of brass?
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Prompt replies and TRIED to be helpful The unit was throwing codes EL and OC, which indicates low gas pressure, but the suction pressure was 85 psig at 85 degrees F. The rep said I should add gas, so I added 20 oz with and the compressor would still not run. The rep was very nice and sent me an outside circuit board. Installed the board and still the compressor would not run. Presently waiting for a service tech to evacuate and recharge the system because I am sure it is over charged.
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Customer service was above and beyond what was expected. 110% would buy from again.
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You are fine, but upon a rival of my item, the box was in very bad shape and taped together in multiple places from one to the other. I took pictures of it hopefully all the parts are in in the box.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Have had the unit for about 3 months now, it works great! Keeps my woodshop nice and cool on the hottest 100 plus days. Very pleased so far with this product. The only complaint I have is the Line Cover Kit was slightly damaged in shipment. I couldn't see the damage until I opened the box, but I had a short run and it didn't affect the installation.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Seville customer service personnel was very thorough and helpful to resolve my issue. I’m very pleased with my complete HVAC system.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
This was a self install for the rough in, and wiring, with a professional HVAC tech to do final pressure tests, vacuum, and start up. The delay between purchase and use was waiting on HVAC Tech. Product is well packaged, shipped and received on time. Installation is very straight forward and instructions were written in a straight forward manor. This is NOT a first time DIY project. You must know your stuff. I am most excited for the floor cassette, keeping exposed wires and line sets to a minimum.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
Everything seems to fit right in place. The heat pump is up and running. I was slightly disappointed that I had to have an adapter in which I received after making a call to support dept. The rep sent me an adapter for the high side promptly.
Thank you for taking the time to share your feedback with us. Your comments are invaluable to us as we continuously strive to improve our customer service. If we can be of further assistance in any way, please contact us at 1-800-242-4935 or by emailing [email protected]. Thank you, Customer Care Team
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