Wonderful Experience
I have ordered the replace filter but I have given the wrong address. I contacted the customer service, they help me to fixed the order with my new address soon. Now I have replaced it. Thank you for the help.
About Waterdrop
Data updated- Website
- waterdropfilter.com
- Category
- Utilities
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 100% (10/10)
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About this business
Waterdrop is one of the world-leading manufacturers of water filtration appliances. The brand is dedicated to providing people around the world with the high quality products to truly purify their drinking water. The name Waterdrop comes from the desire to deliver clean, safe, and healthy drinking water from the first sip to the last satisfying drop.Shop Waterdrop RO systems, undersink filtration systems, water pitcher filter, refrigerator water filters and more.
Written by the business, not verified by us.Is Waterdrop legit?
Waterdrop (waterdropfilter.com) has a 4.7 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the water filtration systems, noting that the units make drinking water taste fantastic and significantly reduce the need for bottled water. Many consumers enthusiastically highlight how helpful and responsive the support staff are when answering questions, ensuring that every inquiry is handled professionally. However, some customers also noted experiencing leaking units, unexpected wastewater generation, or lengthy delays when dealing with product replacements. A few reviewers expressed serious frustration over defective parts, bitter water taste, and slow communication from support agents during troubleshooting.
Auto-generated from all reviews of this business. For reference only.What people say
Love the water filter
Love the water filter! Dropped my TDS from around 400 to around 36 when measured with a TDS meter off Amazon. And that’s after the remineralization. The digital spout reads around 17. Great customer service and very easy install. Could not be happier with the filter and would recommend it to anyone.
Easy to install added to a new water…
Easy to install added to a new water softener great combination fast shipping and the best price I found.
Helpful
I had an issue and Doreen was very nice and helpful. The process was straight forward and fast. I would recommend buying products from WaterDrop
Beria from customer services helped…
Beria from customer services helped sort out a small issue I had in my ordering process where I forgot to put in all my details. She sorted it out immediately and was very supportive. I am very pleased with the product and high level of support.
Easy ordering and very helpful customer service!
I ordered the G3P800 RO system for my house. The ordering process was very straightforward and easy. Also, customer service was extremely helpful (thanks, Beria!). After ordering, I had to hold the shipment on hold for a day because the under-sink space was tight, and I had to verify I had sufficient room for the unit. The customer service response was prompt, and the shipment was sent immediately after my confirmation email was sent out, allowing us to schedule the installation with minimum delay.
Kimberly is a great customer service!
Kimberly is a great customer service, helped and took very care of as a customer!
Really great service from the team
Really great service from the team, in particular Becky. The team were very prompt to respond. They were also very professional, kind, and provided me with solutions as I encountered a problem with the water filter, which they resolved for me.
Filters Water, Fails at Everything Else
I’m giving the Waterdrop C1H two stars rather than one because it does filter water, and the filtered water tastes fine. Unfortunately, that is the only thing this machine does competently. The hardware is deeply disappointing, and the user interface may be the most poorly conceived I have encountered in a consumer appliance. The so-called “Favorite” mode is an obvious example. You can save a preferred temperature and volume—for coffee, for instance—but after using it, you must manually cycle through the temperature and volume settings to return to normal cold-water dispensing. So what exactly is the benefit of the favorite? It saves a few clicks before making coffee, only to require those same clicks afterward. A useful favorite function would let you switch quickly between a saved setting and normal dispensing. Instead, this machine saves one side of that transition while making the other side manual. That is not merely an inconvenience or a quirk to get used to; it is a fundamentally mislabeled and defective interface design. The temperature settings are also wildly inaccurate. I am not talking about a difference of 5 or even 10 percent. In my testing: * A 95°C setting produced water at approximately 65°C. * An 80°C setting produced water at approximately 60°C. * A 65°C setting produced water at approximately 50°C. Those discrepancies are enormous and make the displayed settings practically meaningless. After dispensing hot water, I also have to dispense cold water several times before the water becomes properly cold again—on top of manually cycling the temperature setting back to cold mode. Waterdrop suggests keeping the feed-water container in the refrigerator. What the advertising fails to make clear is that the machine cannot be used while that container is in the refrigerator. There is no pass-through connection or continuous filtration; the machine can filter water only from its removable tank. If the filtered water runs out, you cannot simply refill the tank and immediately get a glass of water. You must wait for the machine to filter more. This is absurdly impractical for an everyday drinking-water appliance. Dispensing is painfully slow as well. It takes approximately 27 seconds to dispense 250 ml. That is about half the speed of my ordinary battery-powered water dispenser. This machine plugs into a wall outlet, yet apparently no provision was made for a pump capable of dispensing already-filtered water at a reasonable speed. The usable capacity is also very small, because so much internal space is devoted to a heating system that does not even work reliably. Overall, this product is a complete design failure. It performs one basic function adequately: filtering cold water. Everything else—the inaccurate heating, tiny capacity, slow dispensing, waiting for filtration, and astonishingly illogical interface—adds cost, consumes kitchen space, and creates constant frustration. I cannot recommend the Waterdrop C1H for any use case. You are paying extra for features that either work poorly or actively make the appliance worse to use.
Reply from Waterdrop2026-08-12
Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full responsibility for the inconvenience and trouble we have caused. We truly appreciate you taking the time to share your feedback and for giving us the opportunity to correct this issue for you. Customer satisfaction is always our top priority, and we are determined to make this right. Our team will contact you immediately through the email address [email protected] to follow up on your case in detail, and we will provide you with a proper and satisfying solution as soon as possible. Thank you again for your patience and understanding. Kind regards, Mia Lauren Tel:1-888-352-3558 Email:[email protected] Customer Service Rep
PERFECT CONTACT WITH THE EMPLOYEE / Waterdrop g3p600
First, I'll start with opinions about the site. I am very impressed by Ms. Lene's approach to the client. My case, which I asked for, was solved in one day. My discount that was not included in the purchase was added immediately to my KLARNA payment! In general, how understandable and respectful Ms. Lene contacted me deserves praise from her superiors. I'm sure that if other online stores/companies approached customers in this way, it would be really something great. Now, about the product, I ordered Waterdrop g3p600 filter, It was installed yesterday. Installation quick, simple, all the necessary elements included! Clean water prepared for my aquarium came out very well, the water hardness value GH and KH close to zero, even I can say zero. Tested by JBL aquarium tests. I sincerely recommend it, if my opinion changes, I'll let you know, I hope it won't happen! Regards!
Great product and excellent customer service
Great product and excellent customer service! Becky with Waterdrop did an excellent job of handling an issue that we had with speed and professionalism. They make a great product and stand behind it 100%.
I had an excellent experience with Doreen
I had an excellent experience with Waterdrop customer service, thanks to Doreen. Her customer service was impeccable — she was friendly, professional, responsive and genuinely helpful throughout. She made the whole process easy and handled my query with real care and attention. It’s rare to receive such a high standard of service, and Doreen is a real credit to Waterdrop. Thank you!
Great company and support
Hi the whole family and guest adore your product, the taste of the water is remarkable and we are certain that it is on the healthiest level. We recommend it to everyone that wants to have a healthy life with pure water that is essential every day. Also the customer service is exceptional, we had great support by Beria , a member of your team that everyone would like to have in their own. Continue with great professionalism!
Water tastes great!!
Best costumer experience you can get…
Best costumer experience you can get and they always have your back. You just have to be patient with the process they will 100% resolve any genuine issue. I had a faulty filter with and their customer support team took care of it quickly and without hassle — sent me a replacement right away. Doreen in particular was really helpful and responsive throughout the process. The filter itself works great, and it’s reassuring to know their support actually backs up the product. Would recommend to anyone looking for a reliable water filtration system.
Excellent customer service
Excellent customer service. Always try to revolve isssue. Would recommend.
PERFECT SERVICE! Thank you Owen :)
I had ordered a Waterdrop. Due to a miscalculation, it turned out to be too big for my kitchen. I asked whether I could return it and got an immediate response. Really fast service. They also came up with a solution very quickly, which made me really happy!
Nice product and good customer service
Excellent service from Lene on everything I asked. I just got the Product, haven't install it yet but looks great in terms of design and quality and easy to setup.
My order was late and the support was…
My order was late and the support was very passionate and professional about it. Lene helped me out and I am very satisfied!
I am very satisfied with the X12 without the Smart Faucet
I am very satisfied with the Waterfilter. The X12 came with preinstalled filters and was easy to install. Please note that the clean water tube is not included if You want to connect it with a third party third way faucet. The size is 3/8”. Because the tube is preassembled in the smart faucet Apart from that, the support is supremely helpful, fast and nice. Really appreciated their help. They also send me an extra filter because of delays. The discount period was worth waiting for. Furthermore, the water feels greatly filtered and gives expectedly great water quality :) Polite regards, Dan
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