AquaTru (aquatruwater.com) has a 4.2 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Utilities and its reputation is good. 78% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
Water taste good and easy to use. Small footprint.
Hello Kevin, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
I had an issue with the water tank. Aquatru responded and took care of the matter. Good customer service!
For $500 it’s a relatively cheap design. Both holding tanks are small and plastic. You cannot simply add water to the unpurified water tank, you must remove it, empty it and refill it or it warns you will risk ruining the filtration system. Every time you remove the unpurified water tank water leaks out and fills in the holding area of the tank. If you don’t wipe it up when you put the tank back it’ll spill out all over your counter. The system is not smart enough to realize that the old unpurified water has not been replaced so when you go to get a glass of water it starts trying to purify the leftover water in the unpurified tank which as stated earlier can cause harm to the system. This requires you to basically always have the second tank removed when you aren’t actively filtering water which leaves the 2 rubber filter lines exposed. Pretty disappointed to have paid so much for a pretty basic water filter that requires more work than your $25 filters.
Excellent design, fits nicely in small kitchen, works great, and the filters last a long time.
Love my countertop Carafe. I use this for my kettle and for my dog, who has issues with my very hard water.
Excellent service. The device cleans water and it tastes better than any I have tasted. The customer service was kind, expedient, andvery helpful.
Very easy to use, great water!!
Easy to set up. Excellent design. A pleasure to use and maintain. Great value. Keep up the strong work!
Hello Adam, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
I cant speak more highly of this company!! I purchased the countertop RO system earlier this year and can "clearly " see and taste a difference!! Love not using bottled water anymore but above all of that is this company's customer service. In a time when it is truly not the best Aquatru shines thru!!! Thankyou for that :)
Hello JoAnn, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
Our aqua tru produces excellent water and is easy to fill. We ordered a second pitcher due to wanting them in the fridge and it’s an excellent addition. We love the design of the pitchers and they are easy to pour into any vessel.
Hello Erik, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
We absolutely love the Carafe purifier we purchased from you. The water it delivers has zero taste or smell, just pure and the filters long lasting. An excellent investment in our health.
Hello John, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
I was sent a new RO filter after troubleshooting with your Customer Service and it’s not any better I called again two days ago and they said to send him a video which I did I have not heard back from anybody
Hello Priscella, we’re sorry to hear about this issue and completely understand your concern. We’ve opened a case for you under ticket #1087680 to ensure this is properly reviewed. You can contact our Customer Support team at 800-220-6570 and reference your ticket number so we can access your details and guide you through the next steps. We’re available 24/7 for you, and are here to help every step of the way. Team AquaTru / Melissa
I worked with Jesus who gave exceptional customer service! I had a delivery problem of a product which he solved with ease, simplicity and quickness. Bravo Jesus you made a big difference in my life. Thank you!
Hello Pat, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
We like the clean water, much better than our old charcoal filter system. We don't like the water that is wasted after the filtering cycle is completed. Could add up to a considerable amount of $$, We find the process of filling the supply bucket very clumsy.
Hello Joseph, we’re sorry to hear about your experience and understand how frustrating this must have been. Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support. Team AquaTru / Melissa
It looks nice and it was easy to set up and figure out. I am now drinking coffee with pure, clean water. That feels good. I need to find a nontoxic water bottle and then I'll start using it for my daily water intake. I also want to purchase an alkaline filter so I can still get the minerals that are normally in bottled water.
Hello Marlene, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
I'm a Canadian that bought the AquaTru Carafe directly from the AquaTru web-site instead of from a Canadian distributor because I could get a larger discount. I had concerns over whether I would get dinged for hidden additional costs like duty, brokerage fees, shipping costs, tariffs, etc - but I paid exactly what was shown in the checkout form on the web-site. I'm very happy with my purchase. It is so convenient to have this counter-top model right next to my fridge where I can then put the newly filled carafe in my fridge for easy access to cold purified water. Would highly recommend.
Hello RJ, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
Bad experience. Basically shouldn’t have bought it. Stopped working after two months. Company said we need to descale it once a month. But the descaling product is not available. And we didn’t sign up for the added expense. See their response (Just for record, living in Chelsea central london.) Thank you for getting in touch, and for the clear detail you have provided about your situation. When both the “Empty & Refill” and “Purifying” lights are illuminated simultaneously and the filtration process stops, this indicates a Maintenance alert. It is important to follow this warning, as it helps prevent clogging of the filters and blockage of the pump. Ignoring this signal may eventually lead to further performance issues with the unit. We checked the water hardness in your area and it's 14.5°dH or 259 ppm. We mention in our user manual that it is recommended not to use AquaTru if your tap water hardness exceeds 171 mg/L, which is approximately 9.5°dH (degrees of hardness) or 171 ppm. However, if your tap water is harder, you can still use AquaTru effectively by performing our descaling procedure with our descaling kit on a monthly basis. This will help prolong the lifespan of both your filters and the device, ensuring you get the best performance from your AquaTru. If your tap water is significantly harder, it may also be beneficial to use a water softener before filtering the water with AquaTru. This additional step helps prevent excessive limescale buildup and optimizes the performance of your system. Given the hardness of your tap water, you might need to replace your filters, especially the RO filter, more frequently due to limescale buildup. The good news is that the RO filter prevented all the contaminants in your tap water from entering your body. Normally, we would recommend descaling the device to resolve this issue and restore your AquaTru to optimal functioning. This can easily be done using our AquaTru Carafe Descaling Kit. Unfortunately, the descaling kit is currently out of stock due to raw material delivery delays and is expected to remain unavailable until the end of July. In the meantime, we recommend trying the following steps: Please check the pins on the back of the unit where the tap tank sits. Press them down gently and make sure they move smoothly, go down when pressed, and spring back up when released. We also recommend starting and stopping the pump a few times: Place the full tap tank onto the base. Let the unit purify for a few seconds. Then remove the glass carafe. Repeat this process approximately 3 to 4 times. This can sometimes help loosen minor blockages or air buildup in the system. If you still experience the same issue after trying these steps, we would recommend waiting until the descaling kit becomes available again, as a full descaling procedure will most likely be necessary. We apologise for the inconvenience and appreciate your patience. If you have any further questions or require additional assistance, please don't hesitate to contact us again. We would be happy to help. Best Regards/ Mit freundlichen Grussen/ Cordialement/ Met vriendelijke groet, AQT logo (3).jpeg Eia Santillan Team AquaTru UK
Hello, we’re truly sorry to hear about your experience, and we understand how frustrating this must have been. We’ve escalated your case to AquaTru UK so they can provide further assistance and review processes. We’re available 24/7 for you, and committed to resolving this for you. Team AquaTru / Melissa
I bought an AquaTru water filter pitcher, and it stopped working completely after only 6 months of use. I reached out to customer support, but it has been over a month now and the issue is still not resolved. They sent a replacement power adapter that did not fix the problem at all, and since then, they either ignore my emails or send generic replies without taking action. I have sent 4 daily follow-ups recently and still no concrete solution (no replacement, no refund). A product at this price point should not fail in 6 months, and a company should not abandon its customers like this. Avoid this company if you expect reliable products and decent customer support.
Hello Youcef, we’re sorry to hear about the issue with your order delivery and understand how frustrating this situation can be. We’ve created a case under ticket #1079123 so we can investigate this further. Please contact our Customer Support team at 855-221-0198 and reference your ticket number so we can review your order details and provide the appropriate resolution. We’re available 24/7 for you, and here to assist you. Team AquaTru / Melissa
Aqua Tru is great. I trust their water filters . They really work wonderfully. It feels good to know I'm drinking safe water. Their Customer Service is also very friendly and helpful and easy to work with. I highly recommend AquaTru
Hello Helen, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team. Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquTru / Melissa
So far the AquaTru is performing well and to our liking.
Hello Barbara, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist. Team AquaTru / Melissa
64 reviews matching