AquaTru

⚠️🚨WARNING: AVOID AQUATRU UK — MONTHS WITHOUT MY REFUND 🚨⚠️

I strongly recommend that potential customers read this before ordering from AquaTru UK. From march until now July I have not been helped and not got my refund. My AquaTru Classic arrived faulty. It would not switch on and produced a burning smell when first plugged in, so I stopped using it because I was concerned about electrical safety. I contacted AquaTru immediately and followed every troubleshooting instruction they provided. After considerable delay, they gave me their own prepaid Royal Mail return label. I returned the full unit with all components and obtained proof of postage. The parcel was then lost after being accepted by Royal Mail. AquaTru later confirmed in writing that: • I had returned the item using their prepaid label • I had provided valid proof of postage • Royal Mail could not locate the return • AquaTru accepted that my order should be refunded However, they then said they could not issue the refund while a Chase chargeback remained active and repeatedly asked me to close it. Acting in good faith, I requested that Chase close the dispute because AquaTru promised in writing that my refund would be processed immediately once it was closed. Chase has since confirmed that the dispute was fully closed on 9 July and that the merchant was notified on the same day. Despite this, AquaTru continues to state that the chargeback is showing as active in its payment system, and I still have not received my refund. I have sent numerous emails and, at one stage, four or five messages were ignored before I eventually received another response. I have complied with every instruction. AquaTru has the proof of return, has accepted that I am entitled to a refund, and has repeatedly promised to refund me. Yet I remain without both the faulty product and my money. This has been one of the most stressful and disappointing customer-service experiences I have ever had. Based on my experience, I cannot recommend purchasing from AquaTru UK, particularly because of how difficult and drawn-out the refund process has been. The customer service team are delaying the refund. ⚠️ I will update this review fairly if and when AquaTru finally processes my full refund.

Descaler takes weeks for delivery.

Worked fine until it stopped due to need to descale. Then after ordering descaler directly from Aquatru, discover that it takes weeks for delivery (from China), duringvthose weeks - back to drinking tap water. Worse, when you complain of delays, they try and mislead you suggesting it’s been shipped but will take weeks to show up on tracking. Weeks. “Sorry for the misunderstanding” they say and then offer a discount. “American?” No, I don’t think so. Maybe its American owned, but it appears to now effectively be another drop shipping Chinese operation with questionable honesty.

Worse than one star

Worse than one star. Machine received defective - didn't work at all - returned immediately and the company is not issuing a refund. DO NOT BUY. This is not a reputable company.

It took too long to resolve replacing…

It took too long to resolve replacing defective leaky unit.

Haven’t had it long enough to rate it

The costumer service is incredible

The costumer service is incredible! They helped me with my lost package and sent me a new item at no cost. I’m definitely will be buying more and recommending them to my family and friends.

product (glass carafe) initially came…

product (glass carafe) initially came broken due to shipping. called and explained what happened and was immediately issued a new order and was refunded shipping costs on the original order and replacement.

It’s loud and wasteful in water

It’s loud and wasteful in water. I don’t like it.

Safe choice!

The water purifier works as expected with no set-up hassles. The parts and filters are readily available and easy to replace which makes operation and maintenance a breeze.

Amazing product and one I sought out…

Amazing product and one I sought out for months before making a decision. It was worth all the effort and my favorite purchase for my new apartment.

AquaTru Carafe

I purchased the AquaTru Carafe and have been using it for almost a month. One thing I highly recommend is watching the YouTube video that shows how to unpack, set up, and flush the filters. I also suggest running additional cycles beyond the required amount—about five extra worked well for me. After the initial setup, the water became incredibly crisp, clean, and clear. I liked it so much that I purchased an extra carafe so I can always have two ready to use. I've found myself drinking much more water because it tastes so good. Overall, I'm very happy with my AquaTru Carafe and would definitely recommend it.

The carafe came on time and was nicely…

The carafe came on time and was nicely packaged. The instructions for set up and operation were clear and helpful. Once set up the water tasted great. Thank you for a countertop RO system that is easy to set up, portable and wastes so much less water!

As.of right now my system is working…

As.of right now my system is working outstandingly! Thanks

My concern about the taste of the water…

My concern about the taste of the water was addressed right away and I was shipped a new filter.

Works great

Works great, love it.

A Necessity!

We have had AquaTru for years and feel it is the best filtration system we could add to our condo. We have no cat odors, no musty smells, no lingering food odors.

Love the product and customer service.

First of all, I love your product! I trust that I am drinking clean, purified water. You sent the filters that I needed quickly so I could replace them myself. I ordered each one of my children a water purifying system for their house. Thank you! Mary

I love the product

I love the product! I no longer have to buy bottled water and worry about the plastic.

Your company has from the beginning…

Your company has from the beginning years ago has always been committed to the best products and service. ALWAYS

Love it all except one thing

Love it all except one thing. The fill tank is difficult putting back on, the small port takes a bit of force, and starts pumping even if not all the way down.