AquaTru (aquatruwater.com) has a 4.2 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Utilities and its reputation is good. 78% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
What people say
M
Meg90美国 · 6 reviews · Experienced 2026-06-19 ·
★★★★★
Junk
I’m not pleased with my experience. I wish I listened to reviews not sponsored by influencers. The filter is cheap. When I received it, most of the pieces were damaged. The glass container and the water tank were shattered and the electric cable had a manufacturing defect. They shipped everything without any bubbles or protection. I asked for a return for a refund due to this experience but they insisted to send replacement parts. Two weeks went by and the replacement parts were never shipped.
I messaged them and asked to return the product for a refund. Note that they won’t refund shipping costs which I think is rational. They will also charge you $26.99 for return shipping. So I basically lost $53 to get junk in the mail. Please do your research and go somewhere reputable. Also don’t listen to influencers or social media ads… they’re a bunch of phonies.
Reply from AquaTru2026-07-06
Hello Meg, we’re sorry to hear about your experience and we’d be more than happy to help get this resolved for you. Could you please provide us your order number? So we can provide further assistance.
Team AquaTru / Melissa
Life changing. After a medical scare, my husband and I started taking our health more seriously. Improving our water was the top priority. We purchased the counter top carafe and the shower head. Couldn’t be happier with the quality, function, and experience of both. We could feel a difference almost immediately. 10/10 would recommend.
Reply from AquaTru2026-07-03
Hello Sidney, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Although my first unit was defective and it stopped working after 4 days, the second one is performing great and as described!
Love the design and easiness of its use. Great for the price!
Very satisfied with customer service, kudos to Luisa, who helped me get through the frustrating times of the first unit and professionally assisted throughout the process of getting a new one!
Water tastes so much better with AquaTru!
Reply from AquaTru2026-07-03
Hello Justyna, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Hello, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Pitcher is great and came with no problems a PLUS! Thank you guys!
Reply from AquaTru2026-07-02
Hello Karen, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Hello Jessica, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Hello K, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Very easy to use to make safe drinking water. We tested the water TDS before and after and found a very significant decrease in the water produced.
Reply from AquaTru2026-07-03
Hello, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great tasting water, glass pitcher and easy to use.
Great water filtration system, the water tastes great. Filters are easy to change and the glass pitcher is great considering most competitors use plastic.
Reply from AquaTru2026-07-03
Hello Harry, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Great product overall. Only thing I have against is the size. You all should come out with a larger product version for bigger families who drink a lot of water. Something that can hold and filter 3-4 gallons at a time. Im in Florida and have to refill mines multiple times to the point it’s becoming a household chore.
Reply from AquaTru2026-07-06
Hello Lex, thank you for taking the time to share your experience with us! We’re delighted to hear you had a great interaction with our customer service team.
Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Amazing quality water that is easy to use, easy to fill up, takes little space, and is aesthetically pleasing. We went from a gravity Waterdrop system to this and are very happy with it!
Reply from AquaTru2026-07-03
Hello Alex, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Hello Abdulhussein, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Good filter and carafes. Good customer service when dealing with 3 week shipping delay.
Reply from AquaTru2026-07-06
Hello Ervin, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Customer service is horrible.
First, when my order was delayed and I inquired, it took awhile for someone to get back to me.
Now that I’ve had the carafe 2-3 weeks and I finally called about the water tank being very hard to take off and then to get back on, there is nothing you can do?!! It’s normal? Frustrating after you spend $350
Reply from AquaTru2026-07-06
Hello Margie, we’re sorry to hear about the issue with your unit, and we’d be more than happy to help get this resolved for you.
We’ve created a support case for you under ticket #1067143 so we can look into this in detail.
You can contact our Customer Support team at 800-220-6570 and reference your ticket number so we can quickly access your information and assist you step by step toward a solution.
We’re available 24/7 for you, and ready to help.
Team AquaTru / Melissa
I recently moved to Arizona, and the hard water was just not working for my tastebuds or my body. After reading many, many articles and reviews, I chose the Aquatru system, and I made the right choice. It turns my municipal water into great tasting drinking water. The system is very easy to use and set up. I bought a second carafe so that I can keep one full carafe in the fridge and never run out of filtered water. It is so much easier to keep hydrated now, and the water also makes great tasting coffee.
Reply from AquaTru2026-07-03
Hello Mary, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
My first package went missing because the driver failed to call me upon arrival. My second order definitely would have been missed too, if I hadn't coincidentally seen it in my building lobby, even though there was a note instructing the driver to call me."
Reply from AquaTru2026-07-06
Hello Mohammadreza, we’re sorry to hear about your experience and understand how frustrating this must have been.
Our goal is always to provide excellent service and ensure you consistently enjoy clean, high-quality water. We truly appreciate you sharing your feedback, as it helps us continue improving our products and support.
Team AquaTru / Melissa
Hello, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
Hello, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
I received all items in good condition. Every thing is working fine.
Reply from AquaTru2026-07-02
Hello Norman, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
I love my Aquatru Carafe! It's been a relief not to rely on bottled water. Because it only takes abut 10-12 min. to run a cycle, I can have purified, clean water whenever I need it. I also purchased a second Carafe so I can keep some cold water in my fridge. It gives me confidence that my water is clean because of the rigorous testing that Aquatru does through qualified sources. It greatly reduces the nasty stuff, including microplastics, in our water supply and also reduces the plastic water bottles which was my main reason for buying it. It gives me peace of mind knowing that I'm trying to do my part in reducing plastic waste and still have clean water available to me.
Reply from AquaTru2026-07-02
Hello Judy, thank you for taking the time to share your experience with us! Your feedback truly means a lot to us, and we appreciate you choosing us. If you ever need anything in the future, we’ll be more than happy to assist.
Team AquaTru / Melissa
