Excellent product
Excellent product, love the water.
About Waterdrop
Data updated- Website
- waterdropfilter.com
- Category
- Utilities
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 100% (10/10)
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About this business
Waterdrop is one of the world-leading manufacturers of water filtration appliances. The brand is dedicated to providing people around the world with the high quality products to truly purify their drinking water. The name Waterdrop comes from the desire to deliver clean, safe, and healthy drinking water from the first sip to the last satisfying drop.Shop Waterdrop RO systems, undersink filtration systems, water pitcher filter, refrigerator water filters and more.
Written by the business, not verified by us.Is Waterdrop legit?
Waterdrop (waterdropfilter.com) has a 4.7 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the water filtration systems, noting that the units make drinking water taste fantastic and significantly reduce the need for bottled water. Many consumers enthusiastically highlight how helpful and responsive the support staff are when answering questions, ensuring that every inquiry is handled professionally. However, some customers also noted experiencing leaking units, unexpected wastewater generation, or lengthy delays when dealing with product replacements. A few reviewers expressed serious frustration over defective parts, bitter water taste, and slow communication from support agents during troubleshooting.
Auto-generated from all reviews of this business. For reference only.What people say
Siki was great
Siki was great! They solved my shipping issues quickly and professionally. It was very appreciated.
Waterdrop's customer service is top notch
Waterdrop's customer service is top notch. My family and I use and trust this product for our drinking water, and even the slight issue is resolved quickly and effectively. Doreen went above and beyond to ensure we were satisfied, and that our needs were met with our inquiry. She answered quickly, and checked in multiple times to make sure our issue was resolved.
Ultimately I had a great experience
Ultimately I had a great experience. What would have made the beginning of the journey better was to know the three filters were being shipped in tow separate shipments. When one filter showed up before the others I had thought a mistake was made. Then I noticed another shipment notification. I also want to thank your amazing team for sending me the tool i needed to remove the filters. Great job by all your team. If possible maybe your automated shipping notification could be upgraded to determin/communicate split shipping. Thanks for the support
Great product and service!
I got a couple of these for the office, and they work great! Easy to install, and great tasting water. What's more, one of the filters oddly stopped working 2 months in (it was a 2 year filter, and it happens), and Becky and her team worked really hard to get me another one to fix the problem! Highly recommend!
Easy ordering
Easy ordering, quick delivery and easy to install
Beyond excellent service regarding a…
Beyond excellent service regarding a technical issue. Doreen was amazing on service and the product is excellent!
The customer service was fast and smooth
The customer service was truly outstanding I had Doreen help me out and she made sure my issue was resolved.
Website was easy to use
Website was easy to use. Delivery was fast and trouble free. Customer service was excellent. Special thanks to Lene who worked and solved an issue with our order, promptly and professionally.
Really wanted to like your product
Really wanted to like your product, but am pulling it all out today and returning it. Water has a terrible chemical taste to it. I flushed it all as instructed and purchased an additional stand alone filter from you hoping that would help. Unfortunately it didn’t, so we purchased a different filtration system with a tank and will install that. Have a great and blessed day!
Reply from Waterdrop2026-08-12
Dear Customer, We are truly and sincerely sorry for the unpleasant experience you have encountered with our product or service. We understand how frustrating and disappointing such a situation can be, and we want you to know that your feelings are completely valid—this is never the kind of experience we strive to provide for our valued customers. We greatly appreciate you taking the time out of your busy schedule to share your honest feedback with us. Your insights are incredibly valuable to us, as they help us identify areas for improvement and grow as a brand. We sincerely hope you will give us a chance to make things right and rectify the issues you have faced. To help us review your case quickly and efficiently, could you please send the detailed information of the problems you encountered, along with your order number, to our dedicated service email: [email protected]? This will allow our team to fully understand your situation, investigate the matter thoroughly, and ensure we address every concern you have. Please rest assured that once we receive your email, we will prioritize your case immediately. Our team will work diligently to review the issues and provide you with a solution that is fair, satisfactory, and tailored to your needs—we are committed to making this right for you. Thank you again for your patience, understanding, and for giving us the opportunity to improve. We value your trust and hope to have the chance to restore your confidence in our brand. Kind regards, Mia Lauren Tel:1-888-352-3558 Email:[email protected] Customer Service Rep
Customer service is amazing
Customer service is amazing! Kimberly was especially helpful. She responded very quickly and was very kind.
Awful customer service, Not following their own policy!
The item had a very slow water flow and the water also tasted bitter despite following all the instructions. The bigger problem i had though was the fact that on the website as the customer we are promised a hassle free return in 30 days and i requested a return the very next day and still i was hassled and i waited for a refund going back and forth for 2 weeks. They would not give me my full refund and suggesting only a percentage which is unfair. How am i supposed to know an item is good without testing it. I didn't even fully use it i only did the initial set up. It was soo troubling just to get a refund. They did not mention anywhere on their website about not getting a full refund! I stood my ground despite them thinking they could pressure me into a lower refund than i deserved. I would not recommend, the product isn't good but the service is even worse, it's actually concerning.
Reply from Waterdrop2026-08-11
Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full responsibility for the inconvenience and trouble we have caused. We truly appreciate you taking the time to share your feedback and for giving us the opportunity to correct this issue for you. Customer satisfaction is always our top priority, and we are determined to make this right. Our team will contact you immediately through the email address [email protected] to follow up on your case in detail, and we will provide you with a proper and satisfying solution as soon as possible. Thank you again for your patience and understanding. Kind regards, Mia Lauren Tel:1-888-352-3558 Email:[email protected] Customer Service Rep
Customer service was amazing in…
Customer service was amazing in resolving my filter issue! Great company, superior customer service follow up and their products are excellent. I highly recommend them.
Superb after sales service
Not only the product of waterdrop is awesome but also the after sales service is amazing! The customer representatives are so friendly and quick to assist. Thanks to Customer representative Lene who helped me to resolve my issue within a day without any hassle.
Great customer service by Becky :)
Great customer service by Becky :) As we have facing a problem after we purchased the A2 machine, Becky was very patient and taught me the steps to solve the problem and keep following up. She is superb!
Great CS
I had an issue after 1 year(almost 1 year), the customer service was great. Warranty worked and replaced it. I really like Waterdrop filter so I am happy.
The filer is valuable to our family
The filer is valuable to our family, we use it daily. And the customer support from Waterdrop has been very helpful. The representative we had helping us (Harper) was very pleasant to work with!
Outstanding customer service
Your customer service representative,Anna is very professional and quickly addressed my problem with my RO filter.She sent me a new replacement at about 1/3 the original price. The warranty period on my RO filter had expired,and I would have had to pay full price if it wasn’t for Waterdrops kind offer.
Waterdrop customer service is stellar
Buying directly from Waterdrop is the way to go. You'll receive prompt, non-stop service as long as you own your machine. I had many issues trying to get a resolution for my order. Customer service did their best to help me find a fair resolution; this is our fourth Waterdrop product for the family. Besides reading great reviews of the product, I think their customer service can't be beat, if you're lucky enough to get Becky, you're in good hands.
Had a great experience at Waterdrop
Had a great experience at Waterdrop! Sarah and Karina were both incredibly friendly, helpful, and welcoming. They made the whole experience enjoyable and provided excellent customer service. Really appreciate how attentive and kind they were. Definitely a 5-star experience — highly recommend!
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