Siki was so helpful and kind
Siki was so helpful and kind! Super service and I really appreciate everything!
About Waterdrop
Data updated- Website
- waterdropfilter.com
- Category
- Utilities
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 100% (10/10)
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About this business
Waterdrop is one of the world-leading manufacturers of water filtration appliances. The brand is dedicated to providing people around the world with the high quality products to truly purify their drinking water. The name Waterdrop comes from the desire to deliver clean, safe, and healthy drinking water from the first sip to the last satisfying drop.Shop Waterdrop RO systems, undersink filtration systems, water pitcher filter, refrigerator water filters and more.
Written by the business, not verified by us.Is Waterdrop legit?
Waterdrop (waterdropfilter.com) has a 4.7 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the water filtration systems, noting that the units make drinking water taste fantastic and significantly reduce the need for bottled water. Many consumers enthusiastically highlight how helpful and responsive the support staff are when answering questions, ensuring that every inquiry is handled professionally. However, some customers also noted experiencing leaking units, unexpected wastewater generation, or lengthy delays when dealing with product replacements. A few reviewers expressed serious frustration over defective parts, bitter water taste, and slow communication from support agents during troubleshooting.
Auto-generated from all reviews of this business. For reference only.What people say
Great customer support
I had a great experience with Kimberly who was able to resolve the issue I reached out with.
Waterdrop has the best customer…
Waterdrop has the best customer service. Doreen was amazing. She took care of my problem right away. Responded to my emails within 24 hours. Within few days my problem was solved and now I'm enjoying my great tasting water. Thank you Doreen! It’s hard to find good customer service nowadays.
Only had installed 2 weeks but so far
Only had installed 2 weeks but so far, works great, water taste is superb! Loving it!
Great product at a reasonable price
Great product at a reasonable price. The filter was easy to change!
Great product and superior customer service
I have recently reached out to the support team for a-minor issue and they were above and beyond supportive. I have been using both of my Waterdrop units over a year and am so happy with it. Great product. Highly recommend the product and the company.
Loved it!
Overall experienced was great! Staff, especially Doreen, were all super helpfull, quick and profesionnal!
I purchased the wrong replacement…
I purchased the wrong replacement filters and customer service worked with me to get the correct ones.
I must say the customer service at…
I must say the customer service at Waterdrop was awesome. Karina helped me with my issue for my RO water machine, and was very professional and knowledgeable. She did a great job and I’m very grateful. Waterdrop RO machines are top notch, as their customer service is to! Thank you
I believe any issue could have been…
I believe any issue could have been resolved more efficiently over the phone or via a video call, which would have minimized the extensive back-and-forth emails. It took me almost a MONTH to get my unit replaced.
Reply from Waterdrop2026-08-12
Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full responsibility for the inconvenience and trouble we have caused. We truly appreciate you taking the time to share your feedback and for giving us the opportunity to correct this issue for you. Customer satisfaction is always our top priority, and we are determined to make this right. Our team will contact you immediately through the email address [email protected] to follow up on your case in detail, and we will provide you with a proper and satisfying solution as soon as possible. Thank you again for your patience and understanding. Kind regards, Mia Lauren Tel:1-888-352-3558 Email:[email protected] Customer Service Rep
Great Tasting Water
Easy to install (though did need a Basin Wrench) and water tastes great!
We enjoy our Waterdrop RO filtration…
We enjoy our Waterdrop RO filtration system very much. Ordering new filters was simple enough. Customer service was excellent, kind and helpful.
Fits
Fits my fridge.
Waterdrop G3P800 RO system Issue & Resolution
I purchased a new Waterdrop G3P800 RO system for my kitchen sink. One of the retainer clips on one of the 3/8” water line ports was cracked. Doreen provided excellent customer service by mailing me a replacement to resolve the problem and included a filter for the unit for my troubles. Thank you for taking care of the customer, doing the right thing and following up with me along the way.
Doreen was a great help
Doreen was a great help. She diagnosed my issue quickly and sent the part I needed right away. She also followed up to see if I needed anything else and sent me a complimentary filter for my trouble. Highly recommended!!!
I ordered a combo filter set (4…
I ordered a combo filter set (4 filters), it's now almost one month that I haven't received the complete package. One filter still missing.
Reply from Waterdrop2026-08-12
Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full responsibility for the inconvenience and trouble we have caused. We truly appreciate you taking the time to share your feedback and for giving us the opportunity to correct this issue for you. Customer satisfaction is always our top priority, and we are determined to make this right. Our team will contact you immediately through the email address [email protected] to follow up on your case in detail, and we will provide you with a proper and satisfying solution as soon as possible. Thank you again for your patience and understanding. Kind regards, Mia Lauren Tel:1-888-352-3558 Email:[email protected] Customer Service Rep
Mia in customer service was amazing
Mia in customer service was amazing. She went above and beyond to make the purchase a great experience. Thank you for the communication and great service!
Verry happy with products and service
The delivery time of the filters was impressively fast. The build quality of the product is high and their customer service is by far one of the best ones I experienced in Europe (Lene of support was very friendly, extremely helpful and i had a great pleasure communicating with her). No templated answers, very thoughtful and personalised response - thats how great customer service should be. Trust is hard to earn these days but they totally earned mine. Fully recommend.
It's a amazing product
It's an amazing product. I love it and highly recommend it. You won't be disappointed.
G3P600 Order and Install
Ordered a G3P600 from the company and it was delivered through Amazon. Was an easy transaction. Received one box in good shape. Box had a perforated tare line on the top that made it easy to open. Unit doesn't have many parts and installation was not difficult. My granite countertop already had a hole cut for a soap bottle but I found that it was about the same size as the faucet that was to be installed. I bought a 2" OD X 1" ID stainless washer through Amazon and a 2 1/4" rubber washer (although I had to cut the ID hole to 1") from the local Lowes. I placed the rubber washer over my counter hole with the stainless washer on top that. Then I fed the Waterdrop faucet through those and tightened it down. This supplies the needed support for the large hole and doesn't look bad either. Installation was straightforward. The TDS was only 5 after installation and the water taste fine. I am well pleased with the purchase so far. Thanks Waterdrop!
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