Waterdrop is one of the world-leading manufacturers of water filtration appliances. The brand is dedicated to providing people around the world with the high quality products to truly purify their drinking water. The name Waterdrop comes from the desire to deliver clean, safe, and healthy drinking water from the first sip to the last satisfying drop.Shop Waterdrop RO systems, undersink filtration systems, water pitcher filter, refrigerator water filters and more.
Written by the business, not verified by us.
Is Waterdrop legit?
Waterdrop (waterdropfilter.com) has a 4.7 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the water filtration systems, noting that the units make drinking water taste fantastic and significantly reduce the need for bottled water. Many consumers enthusiastically highlight how helpful and responsive the support staff are when answering questions, ensuring that every inquiry is handled professionally.
However, some customers also noted experiencing leaking units, unexpected wastewater generation, or lengthy delays when dealing with product replacements. A few reviewers expressed serious frustration over defective parts, bitter water taste, and slow communication from support agents during troubleshooting.
Auto-generated from all reviews of this business. For reference only.
I purchased a Waterdrop G5P700 in 2025 and the setup was a breeze, after which it was great to use. After the six month mark, I had to change the carbon filter and ran into a few flow issues. I was able to reset it a few times and the flow issues resolved. I recently hit the one year mark and had to replace both the carbon and the RO filters, after which the unit ran into severe low flow issues. Any number of resets did not help and I even bought a second carbon filter to see if the filter was an issue. I reached out to waterdrop customer service at this point and requested help. I was amazed at the responsiveness and the quality of service. The rep that helped me is Doreen and after having me troubleshoot the issue, she just sent me a new replacement G5P700, with new filters. I had not purchased any extended warranty when I first bought it through Amazon, but Doreen was very helpful and sent me a replacement unit (within 2 days) along with a spare carbon filter at no cost. The new unit is working great and I cannot say how thankful I am for the great customer service (waterdrop in general and Doreen specifically) and the responsiveness. Will certainly recommend this brand to anyone looking to get a RO water system.
Customer service was incredibly helpful! Doreen in particular was the person who assisted me, and she did wonderful. She responded promptly, was incredibly kind, and resolved my issue without complications.
This is my first order of a Waterdrop product. My R/O unit arrived on-time, I am awaiting having it installed by a plumber. All of my contacts with Lene of Waterdrop customer service have been excellent. I love it when a company does what it says it will and with Lene, they've done it with great response times and with much courtesy and respect. I love that
I love the fact that it is tankless R O system. It is easy to install as DYI. Water flow is fast and it tells me when to replace the filter on the faucet.
First time using a tankless ROS and this model R8-A with Alkaline system 2 in 1, totally worth it. the taste is day & night vs my old ROS system (worked great, nothing wrong with it, but first time having issues with the tank, I decided to take a change with these new tankless systems. SUPER easy to install and flawless.
WaterDrop customer service representative was super helpful in solving the issue I had with my filter. Lene was an amazing representative, very responsive and provided clear troubleshooting steps. After a few attempts to solve the problem, it seamed that a replacement unit was the solution and in a couple of days I had the unit in front of my door with all necessary accessories. After replacement the problem was solved and I was up and running again. Thank you for an amazing support!
After an initial hitch with a replacement filter cartridge and once Kimberly took control of the issue, the replacement arrived and was installed for another 6-months use. Thank you Kimberly.
The actual Waterdrop Ultra-filtration under sink unit is so much better than my old reverse osmosis system.
Amazing customer support. I had an issue with my unit after nearly a year of constantly using it. The waterdrop team helped with getting a brand new replacement with some extra accessories. Process was very smooth and Kimberly and the team
were extra helpful and responsive. Both machines are great and I use them every day
I've installed several Waterdrop tankless RO systems. Solid piece of equipment. Had a small issue with one of the installs and Waterdrop stood behind their product; rectifying the situation. Doreen walked me through all the troubleshooting steps and provided a positive experience and resolution. Thank you Waterdrop!
I had a great experience with Waterdrop. I would appreciate the support team on clarifying all the questions.Have installed the new RO filter , the steps are easy.
Hopefully, future tests will provide assurance that we have the best R. O. System available!
This system is extremely simple to install. I suggest replacing the “ Dishwasher Drain Hose Adapter Kit - 1/4-inch Quick Connect to 7/8-inch Fitting, Heavy-Duty Drain Filter for Garbage Disposal. That’s it unless you’re interested th your refrigerator water/ice line hooked up, it relatively simple! Good luck!
BTW average plumbing services are starting around $700.
Exceptional Customer Service....Specially Doreen.
Our unit stopped working for some reason....Doreen guide us through the process of elimination to figure out what was wrong with the unit and ultimately decided to replace it. Process was smooth and timely. Thank you Doreen.
We bought the G3P600 around May 2025. It worked well for a year and it started leaking after a year. The unit was out of warranty. However, the customer service representative Doreen helped us to get a replacement without any cost even though it was out of warranty.
waterdrop®
iSpring Water Systems
Water2
Puurefilters
Carpet Express
AquaTru
VEVOR
UK Water Filters