Easy install
Easy install , water taste good
About Waterdrop
Data updated- Website
- waterdropfilter.com
- Category
- Utilities
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 100% (10/10)
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About this business
Waterdrop is one of the world-leading manufacturers of water filtration appliances. The brand is dedicated to providing people around the world with the high quality products to truly purify their drinking water. The name Waterdrop comes from the desire to deliver clean, safe, and healthy drinking water from the first sip to the last satisfying drop.Shop Waterdrop RO systems, undersink filtration systems, water pitcher filter, refrigerator water filters and more.
Written by the business, not verified by us.Is Waterdrop legit?
Waterdrop (waterdropfilter.com) has a 4.7 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the water filtration systems, noting that the units make drinking water taste fantastic and significantly reduce the need for bottled water. Many consumers enthusiastically highlight how helpful and responsive the support staff are when answering questions, ensuring that every inquiry is handled professionally. However, some customers also noted experiencing leaking units, unexpected wastewater generation, or lengthy delays when dealing with product replacements. A few reviewers expressed serious frustration over defective parts, bitter water taste, and slow communication from support agents during troubleshooting.
Auto-generated from all reviews of this business. For reference only.What people say
Six weeks, two wrong replacement parts, still unresolved
I purchased a Waterdrop G3P800 from Lowe’s on June 9, 2026 and had it installed by a licensed plumber, which required drilling my countertop to mount the smart faucet that comes with the system. The faucet display has never worked. I opened a warranty claim on July 14 (ticket 778079). Over the following two weeks I was asked repeatedly for the same photos, videos and troubleshooting steps by multiple representatives, including information I had already supplied. Waterdrop then shipped a replacement faucet. It was the wrong part the tubing was not compatible with my system. My plumber could not complete the work and I paid a service call for nothing. I sent photos showing the incompatibility. Waterdrop shipped a second replacement. It was the identical wrong faucet. I was then offered a single filter, then a set of filters, then a swap to a G3P600 a lower model than the one I bought. Waterdrop’s final position was that I should return the unit to the retailer myself and submit plumbing invoices for them to review against what they consider reasonable. Six weeks in, I have a drilled countertop, a system that does not work, and money spent on plumbers for a defect that was never mine.
Reply from Waterdrop2026-08-05
Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full responsibility for the inconvenience and trouble we have caused. We truly appreciate you taking the time to share your feedback and for giving us the opportunity to correct this issue for you. Customer satisfaction is always our top priority, and we are determined to make this right. Our team will contact you immediately through the email address [email protected] to follow up on your case in detail, and we will provide you with a proper and satisfying solution as soon as possible. Thank you again for your patience and understanding. Kind regards, Mia Lauren Tel:1-888-352-3558 Email:[email protected] Customer Service Rep
Excellent Customer Support
This is my second RO machine from Waterdrop over the years. I like the quality and crispness of water and the performance of the machine. Recently, I had an issue with a G5P500 RO machine that purchased on Amazon last year. The team is super diligent to help me take the diagnostic step and when it did not work, they sent me a new equipment. The customer support team is very responsive and customer-first.
Experience with customer support for returns
I purchased a Waterdrop K19-SFK countertop RO water filter and encountered issues with inconsistent TDS readings. Despite following the recommended setup and troubleshooting steps, I was not fully satisfied with the product's performance and ultimately decided to return it. What truly stood out throughout this experience was the exceptional customer service provided by Kimberly. From the moment I requested a return, she was consistently professional, courteous, responsive, and willing to help. She patiently addressed my questions, provided clear troubleshooting guidance, arranged a prepaid return label, and kept me informed throughout the entire process. Even though my issue required multiple emails and follow-ups, Kimberly remained supportive and attentive the whole time. Once the returned unit was delivered, she promptly processed my refund and clearly communicated the expected timeline for the funds to be returned to my account. The return and refund process was straightforward, transparent, and much smoother than I expected. While the product itself did not meet my specific expectations, I believe great customer service deserves recognition. It is reassuring to know that a company stands behind its customers and handles concerns professionally. A special thank you to Kimberly for your patience, professionalism, and dedication to customer satisfaction. You made what could have been a frustrating experience much easier and stress-free. Your timely responses, clear communication, and genuine willingness to help were greatly appreciated. Customer support representatives like you make a real difference, and I am grateful for the assistance you provided from start to finish. Thank you again, Kimberly, and best wishes to you and the Waterdrop team. Keep up the great work!
Great customer services after few days…
Great customer services after few days communication my faucet leak problem was solved by water drop by sending me a new one with fast delivery ! I fell relives and recommend people’s to buy this product as it included great customer services
The Waterdrop experience has been great…
The Waterdrop experience has been great from order to install. I originally ordered the wrong faucet color. They shipped me the right one and paid for return shipping of the other one which was incredibly nice to them. They were also helpful with install support. So far I’m very happy with my X12 and the Waterdrop experience from order to install. Thanks Doreen from customer service!
Terrible support and no access to replacement parts
My G3P600 Smart Faucet started leaking about a year after purchase and now wastes around 1.5 litres of water per day. After a long support process, Waterdrop offered me a replacement for $60 USD , plus $209.77 USD for shipping. Their alternative was to tell me to buy a third-party faucet locally. Charging $269.77 USD for a replacement faucet is effectively refusing to support their own product. Based on this experience, I will never buy another Waterdrop product and cannot recommend the company to anyone.
Reply from Waterdrop2026-08-05
Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full responsibility for the inconvenience and trouble we have caused. We truly appreciate you taking the time to share your feedback and for giving us the opportunity to correct this issue for you. Customer satisfaction is always our top priority, and we are determined to make this right. Our team will contact you immediately through the email address [email protected] to follow up on your case in detail, and we will provide you with a proper and satisfying solution as soon as possible. Thank you again for your patience and understanding. Kind regards, Mia Lauren Tel:1-888-352-3558 Email:[email protected] Customer Service Rep
5/5 service
Waterdrop service has been 5/5. Doreen went above and beyond to address concerns I had and found an alternative to address the issue. She was very kind and made things easy. I’ll have no problem reaching back out if any other problems arise. Thanks so much.
Water drop customer service is top…
Water drop customer service is top notch! They go out of their way to make sure customers have a great experience.
I have my waterdrop C1SL now for a good price and with perfect support.
I have my waterdrop C1SL now for a couple of weeks and all I can say it is very good and well and easy to use product. The water taste is very good and it's easy to fill and see when you need to filter machine. Also 1 extra word for the support of Waterdrop in teh name of "Beria". She helped me very good to when I wanted to cancel the product because I needed to wait a little longer, due to the high orders because of the discount. Am I glad that I waited for this perfect machine. I got an extra discount. So I got a very good price for the machine , if you see what you got for it. So thankyou very much Beria,I am very happy.
Waterdrop G5P500A RO system experience
I purchased the G5P500A unit back in January 2026 and installation was straightforward. The hardest part was needing to drill a new hole into my quartzite countertop, which was fairly easy. I also needed to drill a hole into the drainage pipe for the waste water (red tube). Aside from that, all the needed accessories are included with the product. After completely installing the unit, I never had any leaks. The water tastes great and clean. I tested the water with a TDS meter with my tap water reading 450ppm and 50-80ppm with the filtered water. I also tested the pH which was in 8-9 range. Fast forward to July and I purchased a CF filter here on Amazon, from Waterdrop. The CF filter needs to be replaced every 6 months and the RO filter every 24 months. After I replaced the CF filter, that was when the problems started. Immediately after installing the new CF filter, there was a huge drop in the water pressure and at times almost completely stops. I reinstalled the filter multiple times and attempted to troubleshoot by resetting the unit, checking all lines with no luck. I figured it must have been a bad filter. I then requested for a replacement filter from Amazon and was sent a new one. This new one had a slightly better result but still had a significant drop in water pressure. I then reached out to Waterdrop customer service. After some troubleshooting and explaining the situation, they sent me another CF filter which was ALOT better than the ones purchased on Amazon, but still with a noticeable drop in water pressure. Compared to videos I had when I initially installed the unit, the water pressure was only around 80%. I notified Waterdrop of this concern, and they sent me a new overall unit to replace my old one. I now have a brand new unit installed and the water pressure is back to normal. I performed the same tests and the TDS and pH are all as expected. Despite the issues I had when replacing the CF filter, Customer Service came through with flying colors. Doreen was the rep that assisted me throughout the whole process and was nothing short of excellent. The assistance provided was smooth and reassuring that they have great customer service reps. She was outstanding and helped me resolved the issue very quickly. I love this RO unit. I got mine when it was on sale and has been amazing. Next time I might not purchase the filters from Amazon and will just go through the Waterdrop website instead since their pricing, the last time I checked, were pretty much the same. I don't know if I was just pretty unlucky and received 2 faulty filters. Despite the issues I went through, I would still highly recommend this product.
Feeling Safe
I found this water filtration system when a parasite had entered the public water supply. I learned that cheaper filter systems and the ones available in the stores (although many were being sold) did not adequately do the job. This one not only took care of filtering out any parasite, but also filters out the microscopic plastics that are in our water supply. I don't drink any water unless it comes form my filtration system.
My Waterdrop G5P700A had some…
My Waterdrop G5P700A had some connectivity issues that happened suddenly, I reached out via email & was in contact with Doreen. She was amazing and handled everything in a timely manner. 10/10 service. Thank you again Doreen!!
Clean water !
This filter is really good. Living in London especially, tap water is so bad. It's important for us that we know our water is clean of micro plastics and other things that are in our taps. I use this for cooking and drinking. Even bottled water tastes bad after this. After 2 years , we had a problem where it wasn't responding but the customer service was really good. Becky has responded to every need. And had our machine replaced for free which we are incredibly grateful for. And even added a water pitcher! 3 other households in our family have also bought on our recommendations and are happy with it.
Great customer service
Great customer service. Siki customer service rep was professional, prompt and a pleasure to deal with.
Great customer services
Great customer services! Siki is friendly and supportive, definitely will recommend to friends
A+ Experience
Product and customer service are top notch
Amazing support and amazing customer…
Amazing support and amazing customer service when I had accidentally ordered the wrong item, they were very understanding and generous when it came to sorting out a solution and refund, super great experience all round.
Siki provides first class customer…
Siki provides first class customer service - fast and accurate response.
Very responsive and quick resolution
Very responsive and polite and totally concerned with making sure I was completely satisfied. The rep went way beyond my expectations, responding quickly with a resolution. The product is exceptional and neat and perfect for my install placement and use. I have already recommended this brand to family and friends for having a great product and excellent customer service.
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