Waterdrop is one of the world-leading manufacturers of water filtration appliances. The brand is dedicated to providing people around the world with the high quality products to truly purify their drinking water. The name Waterdrop comes from the desire to deliver clean, safe, and healthy drinking water from the first sip to the last satisfying drop.Shop Waterdrop RO systems, undersink filtration systems, water pitcher filter, refrigerator water filters and more.
Written by the business, not verified by us.Waterdrop (waterdropfilter.com) has a 4.7 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the water filtration systems, noting that the units make drinking water taste fantastic and significantly reduce the need for bottled water. Many consumers enthusiastically highlight how helpful and responsive the support staff are when answering questions, ensuring that every inquiry is handled professionally. However, some customers also noted experiencing leaking units, unexpected wastewater generation, or lengthy delays when dealing with product replacements. A few reviewers expressed serious frustration over defective parts, bitter water taste, and slow communication from support agents during troubleshooting.
Auto-generated from all reviews of this business. For reference only.Anna, the customer service representative understood my situation and she guided me through the whole procedure of addressing my issue very kindly and professionally. I felt so comforted. I love their product - X12. And now I love their customer service. Thank you
Customer service was excellent, fast and helpful. Thank you Karina, the Customer service representative, for proactive and professional attitude and help with our case. Good luck in your business!
Wonderful customer service. Walked me through fixes, then replaced the unit for a very small fee (it was out of warranty) after we'd tried everything else. Also sent free gifts that helped offset any inconvenience.
The product works great and the customer service was responsive for an address issue. The representative also followed up with me multiple times to make sure everything arrived to the right place.
Waterdrop has excellent customer service. I had trouble with the initial set up and the customer service was constantly in touch with me to check in. The follow up really makes me feel confident in my purchase should I need anything down the line. The machine works like a dream!
Don't buy anything there - they are cheaters and liars! Their "customer service" is a mess - the whole shop is a mess! I cancelled my order. Got it confirmed. They promised to give me my money back. Have never got any refund. But they sent the items of the order I have cancelled!!! They don't answer my emails, no reaction. I DON'T WANT THIS!!!! WANT MY MONEY BACK!!!! EDIT: Read the emails I have sent you! AND ANSWER THEM!!!!!!
Dear Customer, We are truly and sincerely sorry for the unpleasant experience you have encountered with our product or service. We understand how frustrating and disappointing such a situation can be, and we want you to know that your feelings are completely valid—this is never the kind of experience we strive to provide for our valued customers. We greatly appreciate you taking the time out of your busy schedule to share your honest feedback with us. Your insights are incredibly valuable to us, as they help us identify areas for improvement and grow as a brand. We sincerely hope you will give us a chance to make things right and rectify the issues you have faced. To help us review your case quickly and efficiently, could you please send the detailed information of the problems you encountered, along with your order number, to our dedicated service email: [email protected]? This will allow our team to fully understand your situation, investigate the matter thoroughly, and ensure we address every concern you have. Please rest assured that once we receive your email, we will prioritize your case immediately. Our team will work diligently to review the issues and provide you with a solution that is fair, satisfactory, and tailored to your needs—we are committed to making this right for you. Thank you again for your patience, understanding, and for giving us the opportunity to improve. We value your trust and hope to have the chance to restore your confidence in our brand. Kind regards, Mia Lauren Tel:1-888-352-3558 Email:[email protected] Customer Service Rep
My plumber recommended this unit. I am very happy with it! Plus no big tank under my sink and easy to change the filters!! You can't ask for more than that!!
One of the easiest installations ever. My 8 year old could do it with guidance. Water tastes so good. So far I’m loving Waterdrop.
I had a minor mix up with my order and Waterdrop made it right, quickly! I now how two under sink tankless RO systems and I love them!
good quality and everything works well, I received my reverse osmosis system in time
I initially ordered a water filter, but it didn’t fit the kabinet under the sink, so I have to change it. The team helped me with return and I’m looking for getting a refund. We had a good chat and the team explained how to perform the return and that I can get their other product
Buying the unit was the best decisiin. Water tastes great and so easy to use
My order was delivered to an old address and returned to you. That part was my fault. We have since been trying to track where it is through your chat room and we are getting no response or help Order US-323868-WD confirmed .Tracking number: 873476538206
Dear Customer, We are truly and sincerely sorry for the unpleasant experience you have encountered with our product or service. We understand how frustrating and disappointing such a situation can be, and we want you to know that your feelings are completely valid—this is never the kind of experience we strive to provide for our valued customers. We greatly appreciate you taking the time out of your busy schedule to share your honest feedback with us. Your insights are incredibly valuable to us, as they help us identify areas for improvement and grow as a brand. We sincerely hope you will give us a chance to make things right and rectify the issues you have faced. To help us review your case quickly and efficiently, could you please send the detailed information of the problems you encountered, along with your order number, to our dedicated service email: [email protected]? This will allow our team to fully understand your situation, investigate the matter thoroughly, and ensure we address every concern you have. Please rest assured that once we receive your email, we will prioritize your case immediately. Our team will work diligently to review the issues and provide you with a solution that is fair, satisfactory, and tailored to your needs—we are committed to making this right for you. Thank you again for your patience, understanding, and for giving us the opportunity to improve. We value your trust and hope to have the chance to restore your confidence in our brand. Kind regards, Mia Lauren Tel:1-888-352-3558 Email:[email protected] Customer Service Rep
They sent me a new faucet after some deliberation
Karina was absolutely wonderful. I bought a filter that didn't come with the correct connector piece I needed to attach to my sink pipes. This was not their fault; I'm the one with weird kitchen connector sizes haha. I called the customer service number and I was speaking to somebody within 5 minutes. They offered to reimburse me for purchasing a connector piece, which, again, they didn't have to do. They were always very quick to reply to my emails as well and made sure I was taken care of. I truly felt so valued and cared for. I will always recommend waterdrop for any filtration needs. Once again, Karina was who helped me, and they were phenomenal. So, so grateful to have gotten this experience. You don't have companies who truly seem to care about their clients anymore, and waterdrop and Karina made sure I never felt anything less than a queen.
Easy to install. Water tastes great. Fills quickly. Really nice.
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