Top after-sales service
Top after-sales service! Beria from support was very helpful and solved all of our issues very fast!! This is the best Osmosis system we ever had! Highly recommended!
About Waterdrop
Data updated- Website
- waterdropfilter.com
- Category
- Utilities
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 100% (10/10)
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About this business
Waterdrop is one of the world-leading manufacturers of water filtration appliances. The brand is dedicated to providing people around the world with the high quality products to truly purify their drinking water. The name Waterdrop comes from the desire to deliver clean, safe, and healthy drinking water from the first sip to the last satisfying drop.Shop Waterdrop RO systems, undersink filtration systems, water pitcher filter, refrigerator water filters and more.
Written by the business, not verified by us.Is Waterdrop legit?
Waterdrop (waterdropfilter.com) has a 4.7 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the water filtration systems, noting that the units make drinking water taste fantastic and significantly reduce the need for bottled water. Many consumers enthusiastically highlight how helpful and responsive the support staff are when answering questions, ensuring that every inquiry is handled professionally. However, some customers also noted experiencing leaking units, unexpected wastewater generation, or lengthy delays when dealing with product replacements. A few reviewers expressed serious frustration over defective parts, bitter water taste, and slow communication from support agents during troubleshooting.
Auto-generated from all reviews of this business. For reference only.What people say
Ok, but room for improvement
Filters and system work well, but very expensive. Also, disappointed to see they are made in China.
Reply from Waterdrop2026-08-09
Dear Customer, We are truly and sincerely sorry for the unpleasant experience you have encountered with our product or service. We understand how frustrating and disappointing such a situation can be, and we want you to know that your feelings are completely valid—this is never the kind of experience we strive to provide for our valued customers. We greatly appreciate you taking the time out of your busy schedule to share your honest feedback with us. Your insights are incredibly valuable to us, as they help us identify areas for improvement and grow as a brand. We sincerely hope you will give us a chance to make things right and rectify the issues you have faced. To help us review your case quickly and efficiently, could you please send the detailed information of the problems you encountered, along with your order number, to our dedicated service email: [email protected]? This will allow our team to fully understand your situation, investigate the matter thoroughly, and ensure we address every concern you have. Please rest assured that once we receive your email, we will prioritize your case immediately. Our team will work diligently to review the issues and provide you with a solution that is fair, satisfactory, and tailored to your needs—we are committed to making this right for you. Thank you again for your patience, understanding, and for giving us the opportunity to improve. We value your trust and hope to have the chance to restore your confidence in our brand. Kind regards, Mia Lauren Tel:1-888-352-3558 Email:[email protected] Customer Service Rep
Waterdrop X12 Tankless RO Unit
I purchased the Waterdrop X12 Tankless RO water purifier about a year ago. I love the flow-speed and especially like that you can change the initial flow setting to a "soft start". Initially, when I turned on the water flow, it was so strong that it would splash out of the cup. But after researching ways to address this, I saw that there was a soft start option. This makes a world of difference. No more splash! I have read a few reviews that complain about the splash. They should change the setting on their unit. I had a plumber install the unit because I needed a hole drilled through my quartz countertop, and did not want any issues. The plumber installed the unit in less than an hour (drill and all), and the X12 works like a dream! I used a countertop A1 unit previously, which I loved. However, it took forever to fill up my water needs. Also, I needed to refill the tank multiple times a day. With the X12, the flow is so much better! All in all, an A+ RO unit and experience!
Great Product
Great, easy to install product that gives you piece of mind about the water we drink. They make the filters easy with subscriptions.
Had an issue of damage during shipping
Had an issue of damage during shipping. Company replaced part then offered to give a free pitcher to compensate for the time to wait on new part. Unit works well.
Great support from Waterdrop
Kimberly, from Customer Service, was timely in her response, suggested the unit that met our needs, and gave a credit to upgrade our older unit. Great job Kim!
Support followed up on my problem and nothing …
Support followed up on my problem and when I responded asking for resolution they did not get back to me. Buying a Waterdrop RO system has been a nightmare. I’ve had to spend several hundred dollars extra to replace filters that should not have been defective and water drop has been ridiculous.
Reply from Waterdrop2026-08-12
Dear Customer, We sincerely apologize for the unpleasant experience you have had with our product and service. We fully understand how frustrating this situation must be for you, and we take full responsibility for the inconvenience and trouble we have caused. We truly appreciate you taking the time to share your feedback and for giving us the opportunity to correct this issue for you. Customer satisfaction is always our top priority, and we are determined to make this right. Our team will contact you immediately through the email address [email protected] to follow up on your case in detail, and we will provide you with a proper and satisfying solution as soon as possible. Thank you again for your patience and understanding. Kind regards, Mia Lauren Tel:1-888-352-3558 Email:[email protected] Customer Service Rep
Is the water filter and I’ve been…
Is the water filter and I’ve been waiting for
WATERDROP is a Fantastic Company!
WATERDROP is a Fantastic Company!! I have and will continue to refer them to EVERYONE looking for a RO System. I bought my unit December of 2025 and love drinking my water, making coffee, mixing this water with anything from Simple Green to Oatmeal. This filtered water tastes so much better than any tap or bottled water. I Must also make mention of the Customer Service from this company, Specifically Beria on the Customer Service Team. She has outperformed ANY person I have ever dealt with from ANY Company when I had questions, needed help or just called to question. This Company is absolutely the best. I just moved into a new home and installed a whole house Water System with Crystal Clear Water, who I found out is one of the best Sales companies around for WATERDROP also. I have a Win/Win situation with these 2 Companies and anyone looking for Under Sink Or Whole House Systems you Must consider these 2. A match made in heaven for consumers. Save yourself lots of searching, enjoy these companies!
Beria was fantastic
Beria was fantastic, helped me in anyway I needed. My car was in the shop and Beria was so understanding and told me not to worry about returning the damaged part until my car was fixed! Excellent service! Thank you Beria!!!
Great customer service
My Waterdrop was broken, I texted Waterdrop’s customer service. Got reply next 3 days amd follow up until the problem solved. Happy ending
System works great
System works great. First time replacing a filter. Good service package choices with free delivery.
Easy to install
Easy to install. Right away I tasted a difference in my water.
Jhona A and Doreen helped us to arrange…
Jhona A and Doreen helped us to arrange spare parts so fast and made the installation peaceful. I trust Waterdrop on service and post-purchase experience.
I had a couple of issues with my…
I had a couple of issues with my WaterDrop RO system and I was pleased with the customer service. Doreen was very helpful and always responded in a timely manner. Thank you!
Great product
Great product! I wish I would have purchased this system years ago!
5 Stars
The customer service is excellent. Easy to navigate the site in order to purchase replacement filters. Fast shipping.
I’m really impressed with the Waterdrop…
I’m really impressed with the Waterdrop RO system. It works flawlessly and very easy to change the filters. Great quality machine.
Try shipping the product in two…
Try shipping the product in two separate reinforced boxes. The one heavy box arrived with some large dents… filter canisters looked fine, but the metal housing that holds the canisters had one corner flange bent about 30 degrees. I straightened it, re-painted the stressed metal portion, good as new. I hope filter system works once it is installed in the next few weeks.
Reply from Waterdrop2026-08-12
Dear Customer, We are truly and sincerely sorry for the unpleasant experience you have encountered with our product or service. We understand how frustrating and disappointing such a situation can be, and we want you to know that your feelings are completely valid—this is never the kind of experience we strive to provide for our valued customers. We greatly appreciate you taking the time out of your busy schedule to share your honest feedback with us. Your insights are incredibly valuable to us, as they help us identify areas for improvement and grow as a brand. We sincerely hope you will give us a chance to make things right and rectify the issues you have faced. To help us review your case quickly and efficiently, could you please send the detailed information of the problems you encountered, along with your order number, to our dedicated service email: [email protected]? This will allow our team to fully understand your situation, investigate the matter thoroughly, and ensure we address every concern you have. Please rest assured that once we receive your email, we will prioritize your case immediately. Our team will work diligently to review the issues and provide you with a solution that is fair, satisfactory, and tailored to your needs—we are committed to making this right for you. Thank you again for your patience, understanding, and for giving us the opportunity to improve. We value your trust and hope to have the chance to restore your confidence in our brand. Kind regards, Mia Lauren Tel:1-888-352-3558 Email:[email protected] Customer Service Rep
best customer service ever!
This was the best customer service I have ever experienced! Great follow-through, great communication, and they stayed with the situation until was resolved. Thank you for your help!!!
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