Awful customer service, Not following their own policy!
The item had a very slow water flow and the water also tasted bitter despite following all the instructions. The bigger problem i had though was the fact that on the website as the customer we are promised a hassle free return in 30 days and i requested a return the very next day and still i was hassled and i waited for a refund going back and forth for 2 weeks. They would not give me my full refund and suggesting only a percentage which is unfair. How am i supposed to know an item is good without testing it. I didn't even fully use it i only did the initial set up. It was soo troubling just to get a refund. They did not mention anywhere on their website about not getting a full refund! I stood my ground despite them thinking they could pressure me into a lower refund than i deserved. I would not recommend, the product isn't good but the service is even worse, it's actually concerning.