Downhill
I've been with Bonsai for years but in the recent months it's just one problem after another and they are being extremely sneaky. They launched Bonsai payments while I've always used Stripe which lead them to prompt for account details to be updated (big notice on my dashboard). When I did this, they cut my Stripe connection without notice and it cannot be restored without connecting a new account. Since then they have sneakily charged a bonsai fee on top of the stripe fees for every invoice paid. It's not a small fee either. And all this despite increasing my monthly cost for Bonsai very recently too. It feels like theft and was not communicated clearly at all. Support is completely unhelpful, often ignoring questions and replying with what they want to say instead of answering what you ask. And to top it off, every update makes the platform more clunky and less adaptable. I have clients whom I negotiate to pay by bank transfer to cut fees but when I invoice if I remove card payment options from one invoice it gets removed from all so the client gets sent all options. Apparently they can't fix that. I don't have more time to waste on this CRM review they aren't worth it but essentially... beware, they do not not value a long time customer and they don't care. They will take more money while providing less value and they won't even clearly let you know.