Impossible to cancel
Impossible to cancel. I've submit a cancellation request via their online management portal, and was informed that they'd contact me. They then called my personal mobile number and tried to convince me to stay, and I said no. Then a month goes by and I get another charge to my card. I send them an email via their residential support address asking what's going on. No reply. I've been charged another time since then, with multiple attempts to get in contact with them via different means (except by phone, since I'd prefer not to endure the wait times). My guess is that this is either extreme incompetence, or they have shady sales/support people who get an incentive if they convince a customer to stay (e.g. a percentage of subsequent revenue or something idk), so after the phone call he marked me down as not having cancelled, so he could get paid. I guess my next step is either sit on their support phone line for a few hours, or to contact the CCCS and my bank.