This company is a complete scam from…
This company is a complete scam from beginning to end. All employees use fake names, the same employees will speak to you and tell you they are someone else. The way it’s supposed to work is they are a broker and hand the “job” over to someone local to you. That only happens a fraction of the time. What in fact happens is they have several companies they own themselves that they self-refer to. They also have friends or family in other states that have the same business so they send referrals to each other. In my case Mr.Andy Smith went himself to pick up my things in Florida, he packed it himself. Keep in mind he’s the broker. I was not given a date for drop off, I have an extensive call log and email trail of all my correspondence to them. Finally I’m told a possible date and that someone would reach out to confirm. The person Mike from “Always affordable moving and storage “ located in Raritan NJ supposedly called me twice. Turns out he did, no message was ever left. I would think if you are calling from a company to discuss a business matter, you leave a message with your information. We did a three way call and Mr.Smith and Mike did a good job of pretending they did not know each other and basically put the blame on each other. It’s a ploy to make you feel like they are helping you. They also had me Zelle the first payment after I was told I could pay on a credit card. When my furniture arrived my couch was broken and drenched in some type of chemical that has a strong odor. My couch is sticky,the cushions stick to your butt. So there is no way Mr.Mike didn’t notice that. As soon as he got out of the Van he stuck papers in my face to sign without me even checking if the furniture was even mine. I was asked to sign a piece of paper said I was happy with the driver and no problems, this was done rushing while I was inspecting the glassware. Mike knew then something was wrong and just wanted to get out as quickly as possible. No more than 5 minutes after they left I went in and sat on the wet couch. I called him and Andy and the 2nd nightmare began. They will give you the runaround and lie. Tape all phone calls “I did” . I have them admitting who picked up and packaged my things and that they were perfect.