This company is a joke and does not…
This company is a joke and does not care about it's client. We ordered in Prague from a pizza hut location. The restaurant accepted the order and said delivery would be 30-40 minutes. Fine. This time lapsed and it came up that the courier had left with the order. The tracker did not move for about 5 minutes so I text the driver saying the tracker is not moving so please call when near and I'll head out to the street to meet him. The driver clearly text that he had the order and would call and he's aware of tech issues for tracking. From collecting the food it was meant to be delivered in 15 mins so 30 min later I tried contacting the driver, no response, so I reached out to bolt customer service and got a bot!!!! After trying various complaints i finally got through to an agent who said they would look into things for us (at this stage 1hr45 mins past ordering time and not 11.30pm with food for an 11&14 year old included). She came back with no apology, just that the courier was unable to collect the food as the restaurant had closed for the evening and as such they world revert payment, but this could take 14 days to go back into the account. No apologies no explanation, no compensation. I said so what's going to happen to the driver who lied and and restaurant who accepted an order knowing they were not going to deliver. They accepted an order to take money and know they were not going to deliver. I was told it was an infuriating event but noone had done anything wrong so that's an end to it, and their best solution was for us to spend more money on their app...... I said that I'd no one has done anything wrong how can they say that. I have in black and white the courier stating he has the order and is on the was, the restaurant accepted the order even though they were supposedly closing very soon, why? Customer service simply DID NOT CARE. We did not order again but instead ordered a different way. I now have to see if the rebate hits my bank and now the order is cancelled you cannot contact them in regards the claim any longer. Scammers at every level in this company.