food.bolt.eu (food.bolt.eu) has a 1.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 98% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-09-05.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently experienced severe delivery delays, often waiting hours for food orders that arrived completely cold, spoiled, or packed in damaged containers. Many people noted that drivers handled multiple orders simultaneously across different delivery apps, causing meals to sit around and take excessive time to reach destinations.
Some reviewers were not happy with the customer support team, describing representatives as completely unhelpful, unresponsive, and relying solely on automated templates instead of solving issues. Consumers also struggled significantly when trying to communicate problems or obtain proper refunds for missing, incorrect, or completely undelivered items.
Auto-generated from all reviews of this business. For reference only.
Hello, thank you for your wonderful service. We flew home late yesterday on a delayed flight, and this was exactly what we needed: to wait several hours for our food, not receive it, and go to bed without dinner. In the 10 years I’ve been using delivery services, this is the first time a delivery hasn’t been made at all - and instead of customer support, there’s just a useless AI bot, and it’s impossible to contact the courier. The order itself stayed all night with the status “Courier is on the way to pick up your order,” which is of no interest to anyone, and any chat with customer support is impossible - a bot responds to everything and asks you to wait for delivery. Guys, it doesn’t get any worse than this: no food, no money back, no support at all. They should rename their app to “Maybe food”
Terrible experience and extremely disappointing customer support
I had one of the worst experiences with Bolt Food.
The courier arrived at my building but dropped my entire order at the entrance while carrying it. He told me in person that he would go back to the restaurant, get a replacement order and return. I trusted him and waited. Instead, shortly afterwards, the order was marked as “delivered” and the courier never came back.
What made the situation even worse was that he simply left the spilled food all over the entrance to my building and drove away. I received absolutely no food and had to clean up the mess left by the Bolt courier myself.
Bolt eventually refunded the amount I paid for the undelivered order. However, returning my own money for something I never received is a refund — not compensation for everything else that happened.
When the refund was originally processed, I specifically asked about additional compensation and was told that the agent could only help me with the refund. I therefore contacted support again separately regarding compensation.
After going through the automated support system, I eventually reached a human customer service agent. I repeatedly explained that I was not asking for another refund. I was asking for compensation for the additional inconvenience: receiving no dinner, the order being incorrectly marked as delivered, the courier promising to return and never doing so, and having to personally clean up the food he left outside my building.
At my request, the customer service agent even told me that they had contacted their supervisor and asked them to review my case. Apparently, the supervisor reviewed it as well, but the outcome was still the same: no compensation whatsoever because I had already received a refund for the food I never received.
Mistakes happen. I could understand a courier accidentally dropping an order. What I cannot understand is leaving the mess behind, marking the order as delivered, promising to return and then disappearing — followed by customer service and apparently even a supervisor deciding that simply returning the money for an undelivered order is sufficient.
This could have been handled very differently with even a small gesture of goodwill and an acknowledgement of how badly the situation was handled.
Extremely disappointing customer service and a very poor way to deal with a legitimate complaint.
€25 stole from me as courier took photo of outside the apartment building stating he couldn't contact me so he left the food outside, no one contacted me on my phone, I've also asked the bolt help line to check courier phone for proof. I've asked for refund. And no one is responding. Never use bolt again. Scammers.
We had a dead cockroach in the packaging that the food was wrapped in. We ordered from Lemongrass Kitchen. I wanted to get a refund from the app for my order & the bolt help assistance denied and said it's not possible, but it is possible for me to give a bad rating to the order so that the delivery guy will see. I refuse to do that as the poor delivery guys has nothing to do with this. I want my money back from Bolt Food & the restaurant for the order that i can't enjoy & eat now.
The support has gone from decent to absolutely terrible ever since they started pushing those ai bots. Couriers working for both boltfood and wolt, leading to massive delays, if I could I would give a 0 star review. Time for changes guys.
I ordered two burgers through Bolt Food. When the courier arrived, he insisted that I come downstairs to collect the food. I told him that I did not want to come downstairs and asked him to leave the order with the security guard at the entrance instead.
The courier was very rude and had an extremely unpleasant attitude. Despite my request, he refused to leave the food with the security guard and ultimately left without delivering my order.
As a result, I paid for food that I never received. I contacted Bolt Food support, but they did not provide any useful assistance and I was unable to get a refund.
I find it unacceptable to be charged for an order that was never delivered
Orderd food , deliverd completely different meal. Called delivery driver 5 times he never anwered contacted support spent 10 minutes talking to a bot finally got through to a human. Told them i just wanted my original order that is it , they said the refund to bolt balance would cover it they give me refund i go to order the same meal again the fees has gone up by aprox 40czk so now i need to pay 40czk more for something i already paid for, i contacted support again spent 10 minutes trying to tell a bot to put me through to an agent , had to explain everything again to an agent to then be told he would give me like 40czk i accept since it should cover now check my balance it never comes through so i order again and pay 40czk more than i did originally nice 1 hour 30 minutes spent , thanks bolt im glad i pay for my sub and be made to pay more for either your delivery drivers or your partner restaurants mistakes (also i know it was only 40czk but i shouldunt have to pay it)
They're not responsible for anything. They just tell you to deal with the problem yourself: go 5 kms to the restaurant, yell and try to get your goddamn cheeseburger. Literally ANY other app's support immediately resolves missing/incorrect items. But not this crap. I spent 3 hours of pointless talks, my cheeseburger was not delivered and money was not refunded.
Half a year has passed, they just left a "funny" comment under my review on Google play, no resolution whatsoever.
Food is bad, you wait your food about 2 hours. When they bring it with bycicle, the liquid is all over the place, food is cold and ruined. Never ordering again. Food delivering with bikes should be banned.
You are using plus subscription, you pay for priority delivery, driver was going around the city, you receive cold food and support is making foul of you. And this is what you get for being loyal customer. Cancelling sub, deleting app. Not recommending for anyone.
Absolute abysmal customer service. Got food poisoning and all they could suggest was “write the establishment a bad review”. Terrible money grabbing people.
horrible, every time i have an issue with the food, it’s a gamble. sometimes they resolve your problem, most of the time they say they can’t do anything, and you’re left with screwed food and they take your money. deleting my account and never again
Risky, basically they withdrew one amount for the initial purchase, then order arrived and items were missing but could not get my money back. After contacting them with receipt and proof of payment, they outright told me everything looks fine to them, with proof right there.. Basically they said they wouldn't reimburse me, resent the Screenshots of both the transaction and receipt and nothing, ignored and treated me as I were crazy and dismissed me as if I were a piece of nothing. Appalled. To this day I never got my money back so yes, they are thieves. Oh yes, and they sent two drivers with the items, one basically failing to arrive with the product. Had to contact them after half an hour, and he finally delivered supposedly could not find the address.. Yeah.. Right..
The worst experience ever! I’ve ordered food and used wrong address, which is of course my mistake. But I contacted customer support and asked where did they leave my order, so I can pick it up and they just completely ignored me, no answer at all!
for the love of god pls change your currier assignment algorithms!! idk what's changed but lately delivery is a disaster, food is ready to pick up, but no currier to actually do it, and when they finally get the food, they ride around with it for another million minutes, probably completing other orders on their way. it wasn't that bad previously and i actually used Bolt Food a lot and was perfectly satisfied but now I'm seriously considering switching to Uber Eats and buy premium from them. cheers
It's not the first time I order food and got damaged or wrong food this last time was wrong food and when I was trying to get a refund the (AI) yeah, asking me for photos of the food when I had send them the day I got the food witch was a week before and ofcourse we don't keep this photos they do. We speaking to a computer and it didn't go anywhere so never got my money for they're mistake. They suck
The customer service is terrible. No matter what the issue is, they send an automated message apologizing and immediately close the ticket. Whether it’s a bot or a real agent, they always act the same way, and the customer is always left to blame for any problems. I recommend not using this app.
One of the worst apps. The delivery is almost always delayed and the support center honestly even worst. I'm already waiting more than 40 minutes for someone to contact me about mu last order that i received cold and delayed
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