food.bolt.eu (food.bolt.eu) has a 1.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Restaurants & Bars and its reputation is poor. 98% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-09-05.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently experienced severe delivery delays, often waiting hours for food orders that arrived completely cold, spoiled, or packed in damaged containers. Many people noted that drivers handled multiple orders simultaneously across different delivery apps, causing meals to sit around and take excessive time to reach destinations.
Some reviewers were not happy with the customer support team, describing representatives as completely unhelpful, unresponsive, and relying solely on automated templates instead of solving issues. Consumers also struggled significantly when trying to communicate problems or obtain proper refunds for missing, incorrect, or completely undelivered items.
Auto-generated from all reviews of this business. For reference only.
I entered my address and it was detected by the database, so I clicked on it. Then I made my order.
The cashier couldn't find the address. When he arrived, he scolded me for long minutes for putting a wrong address because the pin was at the wrong place. I have never touched that pin. Apparently, the pin (provided by Bolt) was on 48 and the cashier couldn't find the 38...
I tried to see with the help support what had gone wrong, and they rejected the fault on me for putting a wrong address. Imagine getting home after a long day of work, wanting some easy food, just to get talked to like you are a bad human being for a problem that is absolutely nothing of your fault. Human decency is lacking on this platform...