OK already that's enough
To start off with the delivery time was very punctual and very fast. I was surprisingly pleased about that. The only reason I didn't give you 5 stars was because of your chat option, I wasn't able to send the message cause there was no send/return tab to press. I needed information on how to return an item that was to large for me. Thankfully I called the# for professional help and this wonderful customer service agent named Kim was so gracious and helpful. She arranged everything for me to resolve my issue. And I love the jacket I bought (quality and price) so I would recommend northern tool in the future.