They are an objectively terrible bank
They are an objectively terrible bank. They have sucked for decades. I will be closing all my accounts with 53 shortly. Applied fir a load, was told I would recieve word within 2-4 days. 3 weeks later nothing. Just ghosted. I still recieve weekly "pre-approved" emails from them which apparently they don't actually offer. So now I'm in this weird limbo where my loan is not approved buy also not denied. Their underwriters just need more time but thanks for my patience as I'm trying to consolidate my debt. Thanks for choosing to bank with 53 as their underwriters take over 3 weeks to make a decision on $9k. Meanwhile the auto loan I am trying to refinance was approved in less than a 30 minutes. Customer of over 17 years FWIW with 3 accounts. This is how you can expect to be treated by Fifth Third if you make the mistake of choosing them for your banking needs.