Life Storage rented to a criminal who stole from mine and other units. Stay Away.
I have rented multiple units from Life storage for many years , trusting them to maintain a secure facility. Last Wednesday April, 6 2023, Life Storage rented to a criminal who the same day as they rented; broke into 7 units, 2 of them mine. This resulted is substantial losses, including a heirloom Gibson guitar valued at $10,000, multiple $300. Pens,, expensive art work and possibly more. The District Manager was very unhelpful and stated that Life storage would never provide free rent , as a coutesty due to their negligence. I requested to speak to. Her boss, the Regional Manager. TO date, I have not heard from this individual. The District Mgr, stated she sent an email, but so far, I have not received anything, nor any other form of followup from her. I would recommend refraining from any business with this company who, strangely prides themselves on being customer centric. They might focus on their security procedures , rather than ESG and other items outside of their commitment to paying customers. STAY AWAY from LIFE STORAGE.