I visited the Woodside location and…
I visited the Woodside location and asked a few questions with dolores; the customer service was friendly and helpful. Thank you for the information
About Life Storage
Data updated- Website
- www.lifestorage.com
- Category
- Home Services
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 0% (0/71)
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About this business
Founded in 1982, Life Storage is an owner and operator of premier self-storage facilities committed to be the best self-storage option for customers, the best employer and neighbor in the communities it serves.Life Storage offers best-in-class storage solutions with high-quality customer service, engaged and knowledgeable employees, convenient locations and facilities with impeccable housekeeping standards, and a full suite of amenities including climate-controlled units, drive-up access, and value-added services such as fully furnished office spaces and meeting rooms.
Written by the business, not verified by us.Is Life Storage legit?
Life Storage (www.lifestorage.com) has a 3.6 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 32% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-09-04.
What people say
In less than a year
In less than a year, the rent has almost TIPPLED. I can't afford this, moving out starting today.
Too many complaints…
I’m not sure where to begin on this review. For starters, there’s rat boxes everywhere, which the front office will tell you that that’s good you want those there because the rats will go in there instead of your storage unit . I had rodents in my storage unit. They left all kinds of droppings. Managed to get my containers and eat some of the clothes. I also had a snake in my unit. All kinds of debris had blown into my unit so they’re not very secure. They are not airtight, somehow stuff must be able to fly in there from underneath the top of the units. My unit was filthy from white fuzz and dirt and I don’t know what else . Definitely need to keep your things in plastic totes. I feel like they have shady business dealings. The person at the front office was giving me one price on the phone, but I got a cheaper price online. And they tell you the first month is free, but then they hit you with all these move in administration fees, so it’s really not free. Maybe to avoid the rodents in the snakes maybe it’s best to get a climate controlled unit. I had to throw out a lot of stuff; after keeping my stuff stored there just, because of the rats getting into the storage unit. Some things were ruined. And other things I just had the heebie-jeebies about bringing the stuff home; after rats were crawling all over it. I’ve rented storage units before, and I’ve never had any of these problems at any of them. Even in a climate controlled environment, which seems like you would have more issues.
the company is a very dishonest company
the company is a very dishonest company they offered a good rate to get you in and then after 2 months raise the price 50% or more
Predatory Company.
Predatory Company.. I rented a storage unit for $125 from a unit on Erie Blvd in Schenectady, NY., The sign up is easy and pleasant but after 2 months the storage Unit increased to $225.. When requesting to speak to the District Manager, the manager Molly was very Rude..She stated there was no one above her.. After researching for whom the District Manager was and contacting the number, I never received a call back.. I pray someone can file a lawsuit against this predatory company.. Some people budget and can’t afford your price increases every other month..
Everything is good but Life Storage's…
Everything is good but Life Storage's pricings strategy. Constantly raising prices. Just got an increase after a year of 21.6% (worst than comcast). DO NOT USE THIS ORGANIZATION. By the way they also raised price after first two months. They assume you won't move, but I will.
Anthony is amazing
Anthony is amazing! He helped me get my card on autopay and he also was able to get both the red locks off of my unit. Best guy ever! Stacy Peacock
622 WEST 51 STREET NY NY 10019-
622 WEST 51 STREET NY NY 10019- BEWARE OF PREDATOR MANAGER DIANDRE! 60% RENT INCREASE EVERY 3 MONTHS. FIRST ROOM WAS BROKEN INTO AND HAD WATER DAMAGE. NEVER GOT A CALL FROM A DISTRICT MANAGER. SECOND ROOM I COULD NEVER ACCESS DUE TO A PEDICAB BUSINESS RUN OUT OF THE AISLES. I DID GET A CALL FROM A 718 AREA CODE THAT WAS THE MANAGER’S BOYFRIEND POSING AS A DISTRICT MANAGER. VERY BAD MANAGEMENT RUDE AND EXPENSIVE
Bad business
Bad business. Increased my rent 60% after 4 months. Said they would lower it then ghosted me and my follow up requests and emails. My larger unit was broken into and I never was informed. About to leave for the smaller unit
Unacceptable practices
So, I currently have 2 units. 1 for exactly one year and the 2nd one about 6months+. Issue started when I went to my older unit and noticed the roof had caved in. This was over 8months ago. When I brought it to the managers attention, the solution he provided was for me to leave my keys and he'll contract a company to fix the roof. I asked how that is a safe solution considering he'll be giving access to my unit that contains all my personal items to total strangers with no supervision. I attempted to ask how that's even something a business that's in charge of peoples personal belongings can suggest. The manager became argumentative with me even when I suggested that they contact me before touching my belongings so I can come & move anything if they needed anything moved. I declined that utterly ridiculous suggestion and immediately called csr to submit a complaint. I guess they called the manager who then immediately called me and instead of apologizing for his unprofessionalism he stated that I should have just listened to what he was saying. I actually put him on mute because I was soo mad. He then asked me what day would be convenient and I said Saturday morning however I ended up having to go to work and missed their call. Well, since then the issue has yet to be addressed. They even had the audacity to state that the reason being that the contractors are quoting them high cost of repairs. Meanwhile, I just received a letter regarding the cost of the said unit being raised yet again. I mean, the audacity of these people. My belongings are exposed to God knows what for the past 4months. And did I mention that they had a break in my newest unit (luckily nothing was stolen from me) however, the other units around were robbed off electronics etc...i'm livid about this!! & No, I don't want to talk to their argumentative manager nor the argumentative assistant manager either!! Just a professional straight headed person who can use common sense. FYI/ Ive sent this complaint to the BBB
Rochelle Davis at the chicago heights…
Rochelle Davis at the chicago heights location has great customer service skills and always been helpful.
Rate increase disbeleifI usually Post Positive so I have one…
I usually Post Positive so I have one that Cyndi Manager kick ass but leaving and only has been there for 4 months like myself. Got a email last week from the merging life storage I read it in disbelief. Starred at it for over 10 mins thinking I have never had a set bill each month go up 100.00 dollars. Child support the state of Washington nows we all are covered under the land lord tenant laws I don't care what there illegal contract says you can write up anything. I don't have time to fight so I moved a full 10 x 20 locker I went to a different storage facility now paying 150.00 a month. They probably thought I was going to move or just don't care. Usually you get a 30 day notice of any changes with any contract. Whatever communism at its finest James michael
Cybil & Jennifer are AMAZING!!!!
Cybil & Jennifer are AMAZING!!!! They are very helpful and acommodating.
Predators
Never ending rate increases every 3 months. Before you know it, you're paying double the market rate or higher. This is a predatory investment firm only concerned with large profit gains for the shareholders. Avoid or move out if you're already being victimized.
This company is run by Total THIEVES
This company is run by Total THIEVES. You sign a contract and expect that's the rent, then boom, increase after increase with no notice! I had 3 UNITS - it seems like every other month when I called to pay, it's been increased! Huge increases! Not $5.00 or $10.00 - but $30.00, $40.00 even $50.00! WTH! I'm on a fixed income, I didn't check out all of my options before settling on them, based on price and my budget, only to have it keep changing, and pay more!? This should be illegal. People who work on site are lovely but owners are deceptive crooks!
Life Storage, Lake St. Louis, MO
Dawn B. guided me in renting a 10x30 storage unit, which, in this facility, is two smaller units side-by-side, in a climate controlled building. Dawn is a knowledgeable manager, friendly and keeps the place super clean. She also is excellent with follow-up and follow-through. I very much appreciate that! The move-in process was made simple. In addition, this facility is easy to access and feels very safe.
Bad experience with Life Storage
Bad experience with Life Storage Oakland Park. This company allows itself to increase the rent by 50% without notice, without notification, suddenly. Totally dishonest. They tried it for the first time after 6 months of use. We complained and they gave up. They started again this month and they are taking advantage of the fact that we are not here. Inadmissible. We contacted them. They will think. Finally, they applied a penalty to us for non-payment while we were waiting for their response ($188 to $329!!). Incredible. These abusive practices absolutely must stop. While waiting to take legal action, we will try to reveal it to as many people as possible.
Beware bait and switch on Rates!
Life Storage uses a bait and switch to attract customers. They always have a banner showing special rental rates--lock in your rate now! The rates then show as 50% more if you rent in person rather than online. Granted the indoor temperature-controlled units and free use of carts is a plus and the brief customer service in-person was good. However, there are more fees - admin fee of $29, then padlock fee + tax = 20.19 then the special rate storage fee. I received the special rate for 3 months. Then suddenly the "promotional rate" expired and increased by DOUBLE!!! I did sign a contract that said the rate can increase at any time, it's just the use of "lock in your rate now" implies it would be at least a year like most rentals. No one wants to move all their stuff after just 3 months because all the storage units get away with this deception. Count on your rate being DOUBLE what is advertised and you won't feel cheated.
Un authorized Payment
Un authorized payment I rented a 5x5 space at the Sachman street Location in Brooklyn for our church. We always paid our bill on time, but recently I received several text reminder notifications that payment was due, so I waited for the payment date which is the 21, of every month as usual. instead I got a text thanking me for payment received. I called to find out how they received payment, Because I never use autopay, and never activate a record card for future payment. The manager on site, looked at the account and confirmed that it was on auto pay. and immediately took it off. I asked him why did he take it off, he responded that it most likely it was a mistake at the office. I requested to speak to a customer service rep, he had no # for that department, I finally was able to find a customer serv.# and make an official complaint. as per customer service I should receive a call within 48 hrs. pending an investigation. BE AWARE! Companies are not allowed to use your credit without your consent, whether to pay themselves or any other actions without your knowledge that are considered FRAUD. we immediately vacated the Lot and requested to have our account close. All this happened Today August 21, 2024
Sonya in Bessemer Al is the best
Sonya in Bessemer Al is the best. I had a problem with paying my bill and she was very very supportive i helping me. Sonya i wish God’s blessings upon blessings for you.
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