Founded in 1999, the StorageMart grew from 0 to over 60 storage properties by 2006. In 2008, the company acquired a publicly traded Canadian storage company and added another 62 storage facilities to its portfolio, nearly doubling in size. Today, StorageMart provides self storage in the U.S. and Canada, with over 135 storage facilities in North America, with over 7 million net rentable square feet, collecting in excess of $85 million in annual revenue. In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
Written by the business, not verified by us.StorageMart (storage-mart.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 35% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-26.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly staff members for providing a truly welcoming, helpful, and extremely professional atmosphere when getting started with their units. Many individuals also mention that the available storage facilities are exceptionally clean, well-maintained, secure, and very convenient to access whenever needed. Some reviewers were not happy with sudden price hikes, rapidly increasing monthly rental rates, and unexpected fee increases occurring over time. Several customers also noted very frustrating experiences regarding extra mandatory charges for insurance coverage and completely unresolved billing disputes with management.
Auto-generated from all reviews of this business. For reference only.I had an exceptional experience at the StorageMart in Brickell, Miami. Raul, Odalis, and Elisis provided outstanding customer service. They were incredibly friendly, professional, and made the entire process quick and easy. It's rare to find a team that is both so efficient and genuinely kind. Thank you all for making my visit such a pleasant experience. I highly recommend this location!
I’m a former employee of Storage Mart as of 07/28/2026. I was terminated wrongfully. At around 12:38p, I followed policy protocol for call-in, due to having to support my husband on removing his son from life support that afternoon. I also called an individual who works in HR personally, after I did my call-in asking her to return my call. She was the one person who I felt comfortable talking to because she had been aware that I had been dealing with a number of personal problems since earlier this year. I’ve been an employee of this company for 11 years. So, when I received a callback from the company a short time after, I was thinking it was her calling me back. Well, it was her and my supervisor on a conference call, telling me that my employment with the company has been terminated. They were relaying this to me as I was watching my stepson’s respiratory level drop, because they had just removed the machine from him. I pleaded with them but there was no empathy/sympathy. Now, they gave me a bogus explanation; which I had previously discussed with my supervisor a week prior and she said she had resolved it. So, they used that lie as reason but technically, they terminated me for calling in due to a family emergency. This is the most inhumane company that anyone could possibly work for. They don’t care about the employees and they definitely rip off their customers that rent with them. God will give them their karma
Make sure who is ever listed on your will is also listed on your account to have access to your storage unit or they will steal your stuff and auction it off
Thank you for sharing your concerns. We take issues of access and security very seriously as it is a legal matter and encourage customers to ensure their account details are up-to-date with who is allowed access to their unit.
I mistakenly booked the wrong unit and I couldn’t get it fixed online and I went into the office for the 1850 SE Miehe Dr Grimes, IA location and the manager Alyssa was a huge help and was able to get my unit and bill transferred to my correct unit within 2 minutes of walking in the front door she was super nice and got me squared away would recommend renting from this location.
Thank you for your fantastic review! We're delighted to hear Alyssa was able to quickly resolve your booking and make the process so easy. We'll be sure to pass on your kind words to her. We appreciate your recommendation and look forward to continuing to provide you with great service!
The facility at Ingliby house, Hollingbury, Brighton is looking quite run down, and there always seems to be something that isn't working. The lifts were out of service for months, which made moving items in and out unnecessarily difficult. On top of that, the staff were often rude and unhelpful when issues were raised. The staff - instead of being helpful or professional, I found them rude, dismissive, and uninterested in resolving problems. Good customer service goes a long way, but unfortunately that's completely lacking here. Overall, the place doesn't seem to be maintained to the standard I'd expect from a storage company.
Thank you for your feedback. We're sorry to hear your experience didn't meet your expectations. We understand how frustrating the lift issues and your interactions with our team must have been. Your comments have been shared with the site management team, as providing well-maintained facilities and excellent customer service is our priority. We appreciate your feedback and will use it to help improve our service.
I have been a customer for over 10 years, the 1st time with a one day late payment and Storage Mart won't budge on late fees. I have 3 units so that's over 100.00. I don't recommend using Storage Mart!!!
Thank you for your feedback, and we're sorry to hear you're disappointed. We understand your frustration regarding the late fees and appreciate your loyalty over the past 10 years. We'd like the opportunity to review your concerns further. Please contact us at [email protected], and our team will be happy to look into this for you.
Great service by Niurka and Raul. Very professional
Thank you so much for your 5-star review! We truly appreciate your kind words. It was a pleasure serving you, and we're so glad you found Niurka and Raul to be professional and that you had a great experience with our service. We look forward to helping you again in the future!
They added insurance almost doubling the cost that was originally advertised. They changed their payment system which then meant my payments was not auto-taken and charged me late fees as a result. When I called to try and resolve they were extremely unhelpful. I’ve cancelled as a result.
We're sorry for any confusion about the coverage plan added to your account. We're happy to clear things up and answer any questions. When you've got a moment, reach out to us directly at [email protected]. Thank you! feedback
They added fees to an invoice after it was sent out, and then when asked about it sent a fraudulently edited version of the invoice. I still have the original receipts, but they claim to not know anything. Clearly fraud and someone covering their mistake post facto. Update: StorageMart has replied implying that the invoice could not be modified, but I have two copies of the same invoice with modifications made. They have asked me to email their help@, which I already did yesterday before they left their Trustpilot reply. I hope they check their messages before replying next time, and we can work this out.
Thank you for sharing your feedback. We're sorry to hear about your frustration regarding your invoice. We would like to clarify that our invoices are generated automatically by our internal system and cannot be modified once they have been created, we only have to simply initiate the system-generated process. We'd appreciate the opportunity to review your concerns further. Please contact us at [email protected] with your account information, and our team will be happy to look into the matter so we can see what you are seeing on your end. Thank you for bringing this to our attention, and we look forward to assisting you.
We truly appreciate you taking the time to share your positive experience. It’s wonderful to hear that you received very good service. Our team works hard to deliver the best for our customers, and your feedback encourages us to keep it up.
Neville was very professional, courteous and friendly. He explained everything to me was very pleasant and made a daunting (for me) experience, very easy. Thank you Neville.
Thank you so much for your kind words! We’re thrilled to hear you had a very good experience with Neville. Providing great service is always our goal, and feedback like yours means a lot to our team!
Everytime I tried to pay my June bill there was a system error and generic decline . I called in with my cards and no one could process them . They added a late fee and I tried to resolve it everyday with no help. Finally today I got a card to go through , convenient for them getting an extra 50 dollars. Also you get a deal for 3 months and then it goes up by 200 dollars after that.
We're sorry to hear about your experience at our facility. Providing the best service possible is our top priority, and we'd appreciate the chance to discuss this further. Please don't hesitate to reach out to us directly at [email protected] at your convenience.
Flooded locker, been a loyal customer and felt the customer service in-store this week was very defensive and verging on aggressive. So I had lots of my belongings water damaged, and clearly empathy is not to be expected. Really made a stressful time much worse. I understand these things happen but the way it was dealt with was shockingly poor. Vacating this facility to another asap. Avoid avoid avoid!!!!!!!!!
Sarah, We are sorry that this was your experience at our facility, as we always strive to provide the best service possible. Please do not hesitate to reach out to us directly at [email protected] when you have an opportunity so we can discuss this further.
Do not trust this company. My experience with StorageMart has been defined by predatory billing and deceptive advertising. They promised me a promotional rate and three months of covered rental insurance. Despite me providing proof of my own active insurance policy, they deliberately charged me for their own insurance at the start of the third month and point-blank refused to refund the money. It is clear that their business model relies on trapping customers in unauthorized charges and then hiding behind "administrative requirements" to keep your money. To make matters worse, the units are not the size they advertise. They consistently shave inches off the units—likely to cram more people into the facility—meaning you are paying for space you are not actually receiving. When I challenged them on this, they tried to offer me a "credit" for a unit I am already moving out of, showing that they have no intention of ever actually making things right. This is a dishonest, money-grabbing operation. Save yourself the headache and go literally anywhere else.
Thank you for sharing your feedback. We regret to hear about your experience and the concerns you've raised regarding rate changes and facility conditions. Your input is valuable, and we will use it to improve our services. We encourage you to reach out to our customer service team at [email protected] and we will be happy to see how we can assist.
EDIT - after telling me to reach out to customer support team they have not responded to single email! On apr 28 - Beka who is the risk manager told me to connect with Mr Thomas, since two months I’ve been leaving him voice mails few weeks back Beka informed he has me on call back still not nothing happened! Company is extremely dismissive have no process! Employees can ignore customer complaints and customer support does nothing to help and escalate! Even after responding to review to reach out to them after multiple emails they don’t respond even once! Don’t fall for this company extremely worse management ever! Extremely shady company with worse customer service and management! Do not rent here at any cost they will make you go crazy with pathetic service. They basically don’t want to show to customer that their facility sucks it’s dirty, full of defects and rodents and has leakage issues they never do anything to fix it. Infact, once you come to know they will harass you to not pay for any damages! After adding review, customer service commented to reach out via email I after I sent email on June 1 they have ghosted me and haven’t responded to anything which clearly shows they never wanted to provide any resolution. I had already emailed them on May 8 they ignored it and were always cced. As of June 1, after their new comment to reach out I sent another email but again no response to follow up. They keep commenting to show they want to resolve but forget about helping they don’t even respond to emails! I followed up and also cced them on email I sent to the risk manager, as she has really made the process worse, she claims to have fully reviewed my claim but doesn’t know basic details of it when asked questions. She emailed me on May 8 asking most basic detail of my claim which clearly showed she has not reviewed my file. Upon questioning, she has repeatedly ignored all of it as responding to those would mean she accepts she was at fault. So to avoid along accountability she has repeatedly over 5 months ignored questions and purposely tries to delay the process and harass customer. By far she has been the worse I have ever dealt with zero communication skills lacks basic professionalism and no management team bothered to look into this after several complaints. I had kept my belongings for over 20 months only to find everything damages with rodents, structural defect and leakage they always had this issue which was kept away from me and kept charging me increasing rent. They will add insurance all of a sudden which won’t cover anything for you! No wonder they have worst ratings ever on all platforms! I wish I would have checked it.
Thank you for sharing your concerns. We understand how important this matter is to you, and we’re sorry for any frustration you’ve experienced. Please know that your comments have been fully reviewed and properly escalated to the appropriate team. We’re committed to improving our communication and processes to better support our customers moving forward.
I’ve used the StorageMart on Worley st for a year and a half now. They have been fantastic. Carmen has always been kind, gone the extra mile and professional. Highly recommended
Thank you so much for your 5-star review! We're thrilled to see you had a great experience at our location and appreciate your support. If you ever need any assistance, please don't hesitate to reach out to us 24/7! Our StorageMart team cannot thank you enough!
HORRIBLE Customer Service. When Storage Mart took over the facility I use from Cube Smart in January 2026 they raised the cost of my locker from $257 to $296, which wasn’t great but new owner. I received a notice that as of July 1st, 2026 they are raising the cost of the same locker to $503.00. This is greed and price gauging pure and simple. No explanation no nothing except pure greed. I asked if I move to a smaller locker before July 1st with current prices will they raise it as of July 1st. I was given the ‘I don’t know, we have no control over that answer’. So they just raise their prices at will and you are left to their mercy? No one can give me a straight answer. HORRIBLE BUSINESS.
We’re very sorry to hear about your experience and understand how upsetting unexpected rate changes can be. We appreciate you taking the time to share this feedback. Our team would like the opportunity to review your account and discuss this further so we can better assist. Please reach out to us at [email protected] and we’ll be glad to help.
Reply- As of June 1, Beka has ignored my questions once again and I haven’t received any help from customer support even after sending new email as per their request below. I’ve cced customer team in emails sent to on Beka June 1 . I had already emailed on May 8 at email id you shared and later Beka informed me that customer support won’t respond. Why!??? EDIT - company commented that I should email them when I’ve been sending emails to them for weeks now with no resolution! Customer support is also marked as CC in my emails to risk manager but they still have the audacity to respond here asking to reach out to them for solution! Literally worse company ever! As of May 27, Risk manager responded once again with vague answer but still haven’t addressed the question ‘why she stated she had fully reviewed my claim when she didn’t know even basic details of my claim as per her emails! ‘. When reached out to support team they haven’t helped at all! This company only know how to harass customers by not helping Misleading claims and accountability failure. I raised a damage claim with StorageMart in Jan. It was always about structural defect a hole, lack of maintenance, the condition of the unit itself that led to infestation with leakage — not just pest activity. From the start, I clearly documented the structural defect and leakage in multiple emails. Despite this, I was repeatedly told by the assigned risk manager, Beka, that my claim had been “fully reviewed”. After months of delays, follow-ups, and repeated attempts to get answers, on May 8 Beka asked me: “Which hole are you referring to — is it the ventilation space?” That response alone completely contradicts the repeated claim that my file was “fully reviewed.” If the claim had genuinely been reviewed, the most basic and central issue — the large structural defect repeatedly mentioned since day one — would already have been understood. It is extremely concerning to be told for months that a claim has been fully reviewed while the person handling it still appears unaware of the core issue of the claim itself. This raises serious concerns about professionalism, accountability, and whether the claim was properly reviewed at all. It is extremely difficult to trust the credibility of a claims process when you don’t even know what is the claim about in the first place! She keeps referring rodent activity when clearly I kept mentioned what about defect but no answer! Leakage she gave vague reason too. Throughout this entire process, I had to constantly chase responses by repeatedly sending follow-up emails just to get any reply at all. After follow ups response would usually that completely avoided the actual questions being asked. Several times I was told my concerns had “already been addressed,” even though the specific questions remained unanswered. I repeatedly asked direct questions and Instead of receiving direct answers, repeatedly received vague or copy-pasted responses claiming my questions had already been answered when they were not! I also contacted customer support to escalate the issue, but the escalation process was completely ineffective. I was simply redirected back to the same risk manager I was already having issues with, with no review, and no actual assistance provided. It raises the question: what is the purpose of customer support or escalation if customers are just redirected back to the same unresolved situation with no help whatsoever? I literally asked supervisor what should I do if the risk manger won’t answer my emails! He literally told me he cannot do anything about it and it’s up to me to understand that “doors are closed.” Are you serious??? Supervisor himself didn’t bother to even look into this and on recorded line he told me if the person doesn’t respond I can’t even reach customer team and see if they can help resolve? What is support team for? When I asked if they can escalate he just hung up on me! I haven’t received response on below- * If my claim was “fully reviewed,” how were the structural concerns still not understood months later? * Why was no action taken after team advised the unit would be inspected? * Why are concerns regarding structural defects, leakage, and rent being ignore Overall, this experience has raised serious concerns about StorageMart’s communication standards, accountability, and company credibility. Customers are paying continuously increasing rent with the expectation that units are properly maintained and that serious concerns will at minimum receive clear communication and professional handling. That was not my experience at all. the entire process feels like a pattern of avoiding accountability, with repeated ignored emails, delays, and responses that prevent any real resolution.
Thank you for reaching out, and I’m sorry for the frustration this has caused. We’ve searched our support inbox thoroughly and have not been able to locate any emails from you at [email protected]. It’s possible they may not have come through, and we definitely don’t want you feeling unheard. When you have a moment, please resend your message or share an alternate email address we can check. You’re also welcome to call us directly so we can assist you right away.
This is for customer service specifically. I worked with Jinny and she guided me through the setup perfectly. She was very polite, helpful, patient and informative.
Thank you Sara! We really do appreciate your kind words and will pass along your message to the team so they know what an awesome job Jinny did! If you need anything else please do not hesitate to reach out and we are happy to help!
I’ve had a really great experience with this storage company. The staff are always very helpful and friendly, especially Jodie, who always goes above and beyond, but the whole team has been fantastic as well. Even over the phone, they are always keen to help and provide excellent customer service. The facility itself is very useful, safe, clean, and easy to access and use. I would definitely recommend them to anyone looking for reliable storage with a professional and supportive team.
Thank you so much for taking the time to share your experience. We’re thrilled to hear that you’ve found our facility safe, clean, and easy to use, and that our team has been able to support you throughout your time with us. Your kind words about Jodie and the rest of our staff truly mean a lot — we’re proud to have a team that is dedicated to providing helpful, friendly service both in person and over the phone. We appreciate your recommendation and are grateful for the opportunity to serve you. If there’s ever anything more we can do to support your storage needs, please don’t hesitate to reach out.
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