Extremely shady company! DO NOT RENT HERE look at all reviews
EDIT - after telling me to reach out to customer support team they have not responded to single email! On apr 28 - Beka who is the risk manager told me to connect with Mr Thomas, since two months I’ve been leaving him voice mails few weeks back Beka informed he has me on call back still not nothing happened! Company is extremely dismissive have no process! Employees can ignore customer complaints and customer support does nothing to help and escalate! Even after responding to review to reach out to them after multiple emails they don’t respond even once! Don’t fall for this company extremely worse management ever! Extremely shady company with worse customer service and management! Do not rent here at any cost they will make you go crazy with pathetic service. They basically don’t want to show to customer that their facility sucks it’s dirty, full of defects and rodents and has leakage issues they never do anything to fix it. Infact, once you come to know they will harass you to not pay for any damages! After adding review, customer service commented to reach out via email I after I sent email on June 1 they have ghosted me and haven’t responded to anything which clearly shows they never wanted to provide any resolution. I had already emailed them on May 8 they ignored it and were always cced. As of June 1, after their new comment to reach out I sent another email but again no response to follow up. They keep commenting to show they want to resolve but forget about helping they don’t even respond to emails! I followed up and also cced them on email I sent to the risk manager, as she has really made the process worse, she claims to have fully reviewed my claim but doesn’t know basic details of it when asked questions. She emailed me on May 8 asking most basic detail of my claim which clearly showed she has not reviewed my file. Upon questioning, she has repeatedly ignored all of it as responding to those would mean she accepts she was at fault. So to avoid along accountability she has repeatedly over 5 months ignored questions and purposely tries to delay the process and harass customer. By far she has been the worse I have ever dealt with zero communication skills lacks basic professionalism and no management team bothered to look into this after several complaints. I had kept my belongings for over 20 months only to find everything damages with rodents, structural defect and leakage they always had this issue which was kept away from me and kept charging me increasing rent. They will add insurance all of a sudden which won’t cover anything for you! No wonder they have worst ratings ever on all platforms! I wish I would have checked it.