Founded in 1999, the StorageMart grew from 0 to over 60 storage properties by 2006. In 2008, the company acquired a publicly traded Canadian storage company and added another 62 storage facilities to its portfolio, nearly doubling in size. Today, StorageMart provides self storage in the U.S. and Canada, with over 135 storage facilities in North America, with over 7 million net rentable square feet, collecting in excess of $85 million in annual revenue. In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
Written by the business, not verified by us.
Is StorageMart legit?
StorageMart (storage-mart.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 35% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-26.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly staff members for providing a truly welcoming, helpful, and extremely professional atmosphere when getting started with their units. Many individuals also mention that the available storage facilities are exceptionally clean, well-maintained, secure, and very convenient to access whenever needed.
Some reviewers were not happy with sudden price hikes, rapidly increasing monthly rental rates, and unexpected fee increases occurring over time. Several customers also noted very frustrating experiences regarding extra mandatory charges for insurance coverage and completely unresolved billing disputes with management.
Auto-generated from all reviews of this business. For reference only.
Sydney Brown at the Trenton NJ storage unit has been very helpful and extremely positive attitude towards customers. She greeted us very nicely and listened to us and gave us excellent suggestions. God bless her. Thanks again
Reply from StorageMart2026-05-01
Thank you so much for your comments, we are happy that our team was able to help and will pass along your message so they know what an awesome job they did! Thank you again and please don't hesitate to reach out if you need anything!
Rotten Company do not care at all.about customer just want to ripp you off…
They are ripping people off and do not care about customer at all charging 30.00 for insurance and you can get your own online at discount storage unit insurance for 8.00 a month then they have a processing fee on top an administration fee of 29.00 on top of that they charge a 3 % fee for credit cards on top of that they raise the rent every 4 to 6 months because they know no on a wants to move all there stuff again to another unit so they pay the extra 20.00 month how this company even stays I business is beyond me they do not care at all for there customer I am trying to get the word out STORAGEMART IS THE WORST STORAGE FACILITY OUT THERE do not deal with this business also they now but locks in the unit and force you to buy there locks for 20.00 even if you bring your own. And allnthwnoutaode units are filthy weather stripping on all the doors are rotted so when you open dirt falls in your face unbelievable company you have been warned
Reply from StorageMart2026-05-01
Thank you for reaching out and we really do take your comments seriously, when you have an opportunity please reach out to us directly at [email protected] and we will be happy to see how we can help!
OK, I went into Storage Mart in Palm Bay Florida on Polo Drive and the people there made me feel welcome from the time I got there. They’re very friendly, courteous professional even after I was there for a while, they came down and bought me a bottle of water and asked if I needed anything else I would definitely recommend this place to my friends and family
Reply from StorageMart2026-04-27
Thank you so much for sharing your experience with us, we appreciate your kind words and will pass along your comments, so the team knows what an awesome job they did!
Just finished 13 years with Storage Mart Chapel Road due to retirement. Rob and his team are second to none on customer service. Cannot recommend them highly enough.
Reply from StorageMart2026-04-27
Thank you so much for your kind words and we will be sure to pass along your comments so the team knows what an awesome job they did! We cannot thank you enough for choosing to stay with us for so long and we hope you have a wonderful retirement!
Manhattan Mini Storage — A Master Class in Disrespect and Incompetence
Do yourself a favor and store your belongings literally anywhere else.
My experience with Manhattan Mini Storage was an ongoing nightmare of contradictions, dismissiveness, and zero accountability. From billing to termination to the auction process, nothing was ever clearly explained — and when I asked questions, I got vague, evasive non-answers designed to run out the clock, not actually help me.
The staff? Outright disrespectful. I was told I couldn’t use the restroom after 6 p.m. — at a facility that was still open. I had to go over staff’s heads and contact management myself just to be treated like a paying customer with basic human needs. And even after that? Still made to feel like an inconvenience every single time I tried to access what was mine.
But here’s what I’ll never forget: they threw away my property — multiple times — without my permission, without notice, and without any apology. Property that I had left outside my locker. Gone. Just like that. No accountability, no explanation, nothing.
And when it came to the auction of my unit? I never received a clear itemized accounting of what was sold, what it fetched, or how any proceeds were applied to my balance. They expect you to just trust them — a company that had already proven, repeatedly, that it could not be trusted.
Manhattan Mini Storage is disorganized, careless, and contemptuous of the people paying their bills. They will confuse you, ignore you, discard your belongings, and dare you to do something about it.
Stay far away.
Reply from StorageMart2026-04-14
Thank you for sharing your detailed feedback. We regret to hear about your negative experience and the issues you encountered. Your concerns about communication, staff interactions, and handling of belongings are important to us. We are committed to improving our services and will take your comments into consideration. If you wish to discuss this further, please reach out to us at [email protected], thank you.
Warning! If you are planning to use their storage for an extended period of time, don't use this company. They will repeatedly raise your rates. The contract says they can do it, and they will! I have two units and one is very large and full, so I can't easily move it, so I am stuck. My rates have escalated to a ridiculously high number way outside the market pricing, but I'm stuck until I can move out (which is the next 90 days). Very deceitful agreement!!
Reply from StorageMart2026-03-18
Thank you for sharing your feedback. We understand your concerns about rate increases and the challenges they present. Our goal is to provide transparent and fair service, and we regret any frustration caused by the terms of the contract. Please do not hesitate to reach out to us directly and we are happy to see how we can help at [email protected], thank you.
It started with 2 great conversations with Cecil at the Home Base. Hey Cecil well talk again. Then I met Syed at the Burlington Facility. A great man and now a friend. I spoke with Heather at Illinois Warehouse? Another Fantastic conversation. Then I spoke with Bobby and Kimberly at the Storagemart Headquarters. Very top notch people. Honest and genuine all of them. They all had a positive impact. I remember every one of their names in a few short conversations. All are added value with this company. Great personal people. Thanks for the genuine honesty.
Reply from StorageMart2026-03-24
Thank you for sharing your positive experience with our team members. We're pleased to hear that each interaction left a memorable impression and that our staff provided genuine and honest service. Your feedback is greatly appreciated and will be shared with the team to continue fostering such valuable connections.
Clean, well-maintained facilities with a great indoor climate.
Idania was fantastic and very helpful. Great service as always. Clean, well-maintained facilities with a great indoor climate. Highly recommend this location.
Reply from StorageMart2026-01-26
Thank you so much for sharing your experience with us. It’s wonderful to hear that our manager made such a positive impression. We’re proud of the care and leadership they bring to our team every day. Your feedback means a lot, and we look forward to welcoming you back soon.
Arbitrary rate increases. Exorbitant late fees. Unhelpful/rude employees. Need I say more.
RUN , don't walk, away from this facility.
One lousy company from the get-go!
Reply from StorageMart2026-01-12
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustration — that’s never the experience we want for our customers. Our team would appreciate the opportunity to look into this further and make things right.
Whenever it’s convenient, please reach out to us at [email protected] so we can assist you directly.
I was charged for insurance which I had specifically declined. Too bad. This was a great location and I would have been a long term renter, until I realized my credit card was being abused.
Reply from StorageMart2026-01-09
Sorry for any confusion about the coverage plan added to your account. We're happy to clear things up and answer any questions. When you've got a moment, reach out to us directly at [email protected]. Thank you!
Storagemart Maidstone- our first time using them. It was ok when we started but 3rd month upwards we have inccured costs which the staff can't even explain. My husband tried talking to them to understand what the costs are and one of the guys there CUT THE PHONE ON HIM!!! I would NEVER recommend. Terrible service!!
Reply from StorageMart2026-01-09
Thank you for your feedback, diana.
We're sorry to hear your experience wasn't up to our usual standards. Your satisfaction is important to us, and we'd appreciate the chance to make it right. Please reach out to us at [email protected] so we can address your concerns and work on delivering the service you deserve.
My child rented a unit from the cookingham location and was given a price when signing the contract. They have been being charged for a climate control unit when they dont have one and storage mart won't give them an explanation why they are being over charged and won't refund what they paid over. We will be seeking advice from an attorney if it's not resolved. Who knows how many others they have done this to.
Reply from StorageMart2025-12-18
We're sorry to hear about your experience at StorageMart. Providing excellent customer service is a priority at all our locations, and we regret that we missed the mark in your case. When you have a moment, please reach out to us directly at [email protected] so we can discuss this further.
Lady named Kay was rude and not helpful what so ever. I’ve been charged for climate control which I don’t have. Basically told me to just switch to a different unit and that she couldn’t do anything else. This is at the 64155 location.
Reply from StorageMart2025-12-18
Thank you for your feedback, Aliya.
We're sorry to hear your experience wasn't up to our usual standards. Your satisfaction is important to us, and we'd appreciate the chance to make it right. Please reach out to us at [email protected] so we can address your concerns and work on delivering the service you deserve.
Better to use a local independent storage company than this greedy U.S. conglomerate. They fee you heavily when you move in with fake insurance coverages, locks, account fees etc. Then after just a few months they start hiking the prices. The prices increase about 33% a shot. That's a lot. They try to hike your insurance coverage higher as well without your knowledge. The place at 1020 Wonderland Rd S. in London Ontario they lurk around and spy on you when you come to access your locker so they can see what you are doing. The customer portal where you view your account and pay is terrible and getting access is hard if you can get in at all.
Reply from StorageMart2025-11-05
We're sorry to hear about your experience at our facility. Providing the best service possible is our top priority, and we'd appreciate the chance to discuss this further. Please don't hesitate to reach out to us directly at [email protected] at your convenience.
A friend used this place so I figured I'd try it. Due to my work hours I decided to book a unit online. I was booking at the 555 Trethewey Dr location.
Online it showed a unit which was 5x5x8 25sq ft for $6.24 a week. This was a bonus price.
So I went ahead with it. After I paid for it and got a email it noted. The unit was $12.47 a week. $29 admin fee. $24 door lock. Then tax comes out to $75.63
To say I was shocked was putting it mildly. Yes I was pissed and called them right away. Told them to cancel the unit. The guy had to put me through to a woman who was not nice at all.
She started going through all the fees and I really did not want to listen to that, she kept going with her explanation no matter I kept telling her to stop and just refund my payment. She kept pushing so yup ny now I'm even more pissed and telling her I dont want to hear it just refund my money.
She yelling for my card number then went on about lecturing me again. I hung up on her and figure I will go to the unit and speak to someone. She calls me back loosing it. Starts screaming at me so I hung up again. She calls back still screaming if I want my money back. But she's still freaking out so I cant get a word in there to give her the card number. Shes yelling about me not getting the admin fee back. Not sure why no admin did anything for me. Maybe its admin fee for being stupid enough to want a unit there. Thats juat a cash grab. She finally yells out the last 5 digits and asks if that is the number I said yes and she hung up.
No admin fee should be charged. The person inputting the info it's their job to do that. Cash grab.
Unbelievable experience.
Reply from StorageMart2025-10-17
Ingrid,
We're sorry to hear about your experience at our facility. Providing the best service possible is our top priority, and we'd appreciate the chance to discuss this further. Please don't hesitate to reach out to us directly at [email protected] at your convenience.
Daryl at Wicksteed Ave walked through everything and made it easy to understand the facilities and the agreement. He gave a really good tour of the facilities and helped me make the choices for our unit. Friendly and thorough. It doesn't get better than that.
Reply from StorageMart2025-10-06
Thank you so much for your 5-star review, Mr! We truly appreciate your support and are delighted to see your positive rating at our Wicksteed location. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Good initial price and good facilites but after a month or two the price doubled. I wasn’t aware of this, and it wasn’t very transparent in the contract.
Reply from StorageMart2025-10-02
Thank you for sharing your feedback. We regret any confusion regarding pricing changes and understand the importance of transparency. Your comments will be reviewed to help improve clarity in our contracts. We appreciate your input and don't hesitate to reach out to us at [email protected] so we can hopefully find a solution for you!
We spoke to several people at storagemart and everyone was extremely helpful and professional. Neville and Tristan ensured we were allocated the correct storage and took into consideration our needs at all times. We actually cancelled our storage due to our accommodation being ready before time and the cancellation went very smoothly with a refund being issued with no qualms. Nothing was too much trouble and we really appreciated their help. 10/10 for customer service.
Reply from StorageMart2025-09-29
We're happy to hear that everyone was helpful and professional. We appreciate you mentioning how the team ensured you were allocated the correct storage. We're glad the cancellation went smoothly and appreciate your feedback. Thanks for the 10/10 rating!
I was quite happy with the service that we got when we first rented our unit in Norwich, but after the second month, the price went up and we was not told about this. I thought they should’ve told me that the prices was going up not just put the price up. I’m very disappointed in this therefore I will start looking for somewhere else. It actually went up twice on the 1st of August and then again on the 1st of September.
Reply from StorageMart2025-09-23
Thank you for your feedback Jackie, we apologize for any inconvenience caused by the rate increase. We value your feedback and would like to discuss this further to address your concerns. Please reach out to us directly at [email protected]
I rented a small unit in Walton and was there for over a decade going from the old company who where brilliant to the new owners Storage Mart. I am living overseas and wanted to store some belongings securly in the UK while abroad. The staff there are amazing however Storage Mart have no regard for long term renters, if you are looking for long term storage, find better, there are many in the area. The rent kept on being increased to the point I worried every time I received an email, add to this the forced an over priced insurance on top of the rental cost, I had private insurace that I constantly had to prove existed. After more than a decade of this, I flew back to the UK and closed my account to go to a better store. The amazing on site staff I feel very sorry for as they run things very well but the American owners do not care about customers. There are other storage companies that I would look at before signing up with Storage Mart for anything longer than a month. I feel very let down as I was a very loyal customer for a very long time, always paying on time. Very happy to have left and not to have the constant worry about a simple storage unit. If they respond to this, ignore what they write, this company really do not care about customers only customers money. As predicted there is a reply, beware storing here and do not agree to the over priced insurance they try to force onto you.
Reply from StorageMart2025-09-23
Thank you for your feedback.
We understand that rent increases and having to provide an updated insurance policy can be frustrating, but we are required to abide by the expiration dates that are listed by your provider. Our goal is to ensure you remain covered and providing the best service possible while balancing the costs of maintaining a top-tier facility. We'd love the opportunity to discuss your situation further and see how we can help. Please feel free to reach out to us at [email protected].
Public Storage
Cinch Self Storage
Taskrabbit Delivery (formally Dolly)
Bellhop Moving
Universal Relocations
Northernrelo
StorQuest Self Storage
SEKA Moving