Founded in 1999, the StorageMart grew from 0 to over 60 storage properties by 2006. In 2008, the company acquired a publicly traded Canadian storage company and added another 62 storage facilities to its portfolio, nearly doubling in size. Today, StorageMart provides self storage in the U.S. and Canada, with over 135 storage facilities in North America, with over 7 million net rentable square feet, collecting in excess of $85 million in annual revenue. In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
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Is StorageMart legit?
StorageMart (storage-mart.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 35% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-26.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly staff members for providing a truly welcoming, helpful, and extremely professional atmosphere when getting started with their units. Many individuals also mention that the available storage facilities are exceptionally clean, well-maintained, secure, and very convenient to access whenever needed.
Some reviewers were not happy with sudden price hikes, rapidly increasing monthly rental rates, and unexpected fee increases occurring over time. Several customers also noted very frustrating experiences regarding extra mandatory charges for insurance coverage and completely unresolved billing disputes with management.
Auto-generated from all reviews of this business. For reference only.
I signed up in October. By December they had increased my rent. I complained about it and they reduced it back to the agreed upon amount. It’s now July and my rate went up again. I expect rate increases after a year but this is ridiculous. I called and they said they can only reduce the rate once a year (but they can increase it all they want!) Wonder how long it’s going to be before they increase it again.
Response:
I’ve already called corporate and they told me since they reduced the rate in Dec, they can’t do another reduction in rate. I made the comment that they can increase it as many times as they want and the rep said “that is correct”.
Reply from StorageMart2025-07-02
Thank you for your feedback. We understand that price increases can be concerning. At StorageMart, we periodically review our pricing to ensure we can continue to provide the best possible service and maintain our facilities to a high standard. Please reach out to us at [email protected] when you have an opportunity, and we can review your account together.
Entry rate was good. Rate increase immediately after and then again less than a year later. Way too expensive.
Reply from StorageMart2025-07-02
Thank you for bringing this to our attention Phoebie. We understand your frustration with the rate increase. Please contact our customer service team at [email protected], so we can discuss your concerns and find a solution that works for you.
We had such a great experience with Storage Mart. The area is very clean and well maintained. It is also very secure. Mattie was beyond helpful, accommodating and extremely nice. Such a sweetheart.
Reply from StorageMart2025-07-02
Thank you so much for your 5-star review, Jennifer! We truly appreciate your support and are delighted to see your positive rating for Mattie! We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Wonderful customer service. Kathy went above and beyond!
Reply from StorageMart2025-07-02
We're glad to hear that you had a positive experience with our customer service. It's always great to know that our team members are going the extra mile. Thank you for your feedback!
The storage stall was fabulously clean!! The price is reasonable. The service way great! We were so happy to find this place at the last minute when we were unable to leave our items where we had originally planned. I just discovered that there are 2 Storage Marts in Airdrie, the one we went to is called, "Self Storage Units in Airdrie" It is at 285188 TWP Rd 270 SE.
Reply from StorageMart2025-07-02
We're glad to hear that our clean storage stalls and reasonable pricing met your needs, especially in a pinch. Your satisfaction is our top priority, and we're pleased to know our service lived up to that. Thank you for choosing StorageMart for your needs and we appreciate the feedback!
DO NOT USE THIS COMPANY. They forced us to take insurance and when somebody broke into our unit and stole over $1,400 worth of property, their claims department only offered us $454! They have no cameras inside the facility. The security on weekends and evenings is non-existent. This is an awful, terribly run and corrupt business. If you value what you own DO NOT USE THIS COMPANY.
Reply from StorageMart2025-07-02
We're sorry to hear about your experience at StorageMart, providing excellent security is a priority at all our locations. When you have a moment, please reach out to us directly at [email protected] so we can discuss this further.
Great service! Very flexible and accommodating! Thoroughly answered all my questions. Very kind and polite service! Highly recommend!!
Reply from StorageMart2025-06-25
Thank you so much for your 5-star review Ashlyn! We're ecstatic to hear that our team is helpful and knowledgeable! Providing expert assistance and ensuring our customers have a great experience is our goal! Your feedback is greatly appreciated, and our StorageMart family is so happy to hear we have met your expectations. If you need any further assistance, please don't hesitate to reach out to us anytime. Have a fantastic day!
I was with Extra Space which was bought out by Storage Mart. My personal insurance was not transfered from the bought out company, nor was it disclosed it didnt. These people are not transparent or clear with their policies. Rate increases and ridiculous fees to their customer service are just terrible.
Look else where, the stress and headaches are not worth it!
Reply from StorageMart2025-06-25
We're sorry to hear about your experience at our facility. Providing the best service possible is our top priority, and we'd appreciate the chance to discuss this further. Please don't hesitate to reach out to us directly at [email protected] at your convenience.
Great service.Idania was well informed and very professional.Thank you for your help.🙂
Reply from StorageMart2025-06-25
Big thanks for the 5-star review, Elizabeth!
We're so glad you shared your amazing experience with Idania. We'll make sure the team knows they knocked it out of the park! We look forward to continuing to serve you and ensure every experience is just as great.
Storage mart was great! Wesley was incredible helpful and I would absolutely get another unit because of his great service!!!
Reply from StorageMart2025-06-25
We're glad to hear that you had a positive experience with our team, especially Wesley. Your feedback is greatly appreciated, and we look forward to serving you again in the future. Thank you for choosing us for your storage needs!
Thank you so much for your 5-star review, Austyn! We truly appreciate your support and are delighted to see your positive rating for Scott. We will be sure to let the team know what a great job he did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
From Parking Spot to Investment Portfolio (Except We’re the Ones Paying!)
Ah, StorageMart—where your outdoor, uncovered parking spot somehow appreciates in value faster than tech stocks in a bull market.
We’ve been renting the exact same piece of asphalt—no roof, no walls, no power, no nothing—since late November 2022. At the time, the monthly rate was $69.99. Fast-forward to today and we just received another rate hike: now $119.99/month. That’s a 71.5% increase in under two years.
For comparison:
The S&P 500 gained around 25% last year.
Gold is up roughly 13%.
Oil rose about 10%.
StorageMart? Apparently, unguarded rectangles of asphalt are the hottest-performing asset of the decade.
Their response to any complaint? “Storage units are commodities.” Right—because nothing screams global market volatility like a 8x10 parking space behind a fence in Missouri. For the record, real commodities include wheat, copper, and crude oil—not sunbaked patches of pavement with potholes.
And the cherry on top? I just checked their website. They’re advertising the exact same parking space for $94/month AND a free month for new customers. So let me get this straight: new renters pay less and get freebies, while loyal, long-term customers are squeezed like a lemon at a summer picnic?
If you enjoy being financially gaslit, StorageMart is the gold standard. If not, run—don’t walk—to literally any other facility that values customer loyalty.
Reply from StorageMart2025-06-23
We're genuinely sorry to hear about your dissatisfaction with the recent changes in our pricing. We understand how important it is to provide value for our customers, especially those who have been with us for a long time. We appreciate your feedback and will take it into consideration as we continually strive to improve our services. Please do not hesitate to reach out to us at [email protected] if you wish to discuss this further.
My items have been stored for only 10 months and everything is covered with a large amount of dusty DIRT at Storage…
My items have been stored at Storage Mart in Pleasant Valley for 10 months. ALL my items are covered with A TON of dusty dirt. They don't seem to care that this storage is not air tight from outside dirt.
Reply from StorageMart2025-06-23
Thanks for the feedback, Larysa!
We're sorry the cleanliness didn't meet your expectations‚ that's not how we roll. We'll handle it ASAP. If you need anything else, reach out at [email protected]. We're here for you!"
We are very happy with Storage Mart. Jason was extremely helpful with all of our questions. Unit was neat and clean. Prices are best around. Easy to rent unit size we needed. Website was easy to navigate and set up in portal for payments etc.
Reply from StorageMart2025-06-17
We're glad to hear that you had a positive experience with our service, especially with Jason. It's great to know that you found our units neat and our prices competitive. We strive to make our website user-friendly for our customers. Thank you for choosing us for your storage needs.
Jay was very helpful and made getting a storage unit very easy. He was very knowledgeable and made my move less stressful!
Reply from StorageMart2025-06-13
We're ecstatic to hear that Jay was helpful and knowledgeable at our location. Providing expert assistance and ensuring our customers have a great experience is our goal! Your feedback is greatly appreciated, and we are so happy to hear we have met your expectations. If you need any further assistance, please don't hesitate to reach out to us anytime. Have a fantastic day!
The fella Casey who works the office is very polite and courteous, knows his stuff and very informative. Speedy visit. Good place to rent from. Does have a few bad apples working from time to time who have no coothe.
Reply from StorageMart2025-06-11
We appreciate you sharing your experience at our location. We're glad some aspects met your expectations, but we're sorry to hear others didn't. Your feedback helps us improve, and if there's anything we can do to make it right, please reach out at [email protected]. We'd love to turn your experience into a 5-star one!
Storage Mart in North St. Paul MN! They are shady and give you one initial rate,then they spike it like crazy! I went from $93.99 to $180 and the best they could do was give me $7 off! It was so insulting! Anyway, I now have to move all my belongings to another location NOT STORAGE MART! So dissapointed!
Reply from StorageMart2025-06-10
Thank you for bringing this to our attention Diana. We understand your frustration with the rate increase. Please contact our customer service team at [email protected], so we can discuss your concerns and find a solution that works for you.
I wouldn’t even give them a 1, but this is their lowest rating. I have had problems with them from the beginning. They give you a cheap rate & within 2 months they go up on the rate, and not just a few $. Mine went up like $30. And they chg what they want once you give them your bank information. Rather it is their mistake or not they DO NOT make adjustments to your bill. I sent my Home Owners Insurance policy to them & they charged me for the insurance coverage again on 2 units the following month. And they are not returning my calls.
Reply from StorageMart2025-06-10
Thank you for your feedback, Fay.
We're sorry to hear your experience wasn't up to our usual standards. Your satisfaction is important to us, and we'd appreciate the chance to make it right. Please reach out to us at [email protected] so we can address your concerns and work on delivering the service you deserve.
We're glad to hear that you had a positive experience at our location. It's wonderful to know that Jared was able to assist and answer all your questions. We look forward to serving your storage needs in the future. If you need anything else do not hesitate to reach out to us 24/7!
I went into your location on Adelaide St on London, ON to inquire about a unit. Melody was wonderful to talk to. She answered all my questions and was very professional. Definitely will be using this location for my storage needs.
Reply from StorageMart2025-06-05
We're glad to hear that you had a positive experience at our Adelaide St location. It's wonderful to know that Melody was able to assist you professionally and answer all your questions. We look forward to serving your storage needs in the future.
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