Founded in 1999, the StorageMart grew from 0 to over 60 storage properties by 2006. In 2008, the company acquired a publicly traded Canadian storage company and added another 62 storage facilities to its portfolio, nearly doubling in size. Today, StorageMart provides self storage in the U.S. and Canada, with over 135 storage facilities in North America, with over 7 million net rentable square feet, collecting in excess of $85 million in annual revenue. In addition to renting self storage units, StorageMart sells moving and packing supplies in every storage office. These supplies include items such as cardboard boxes, specialty boxes, tape, bubble wrap, mattress covers and much more.Self Storage, Commercial Storage, Car Storage, Boat Storage, RV Storage, Moving & Packing Supplies, Personal Mailboxes (PMB's)
Written by the business, not verified by us.
Is StorageMart legit?
StorageMart (storage-mart.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 35% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Price, Customer service. Last updated 2026-08-26.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly staff members for providing a truly welcoming, helpful, and extremely professional atmosphere when getting started with their units. Many individuals also mention that the available storage facilities are exceptionally clean, well-maintained, secure, and very convenient to access whenever needed.
Some reviewers were not happy with sudden price hikes, rapidly increasing monthly rental rates, and unexpected fee increases occurring over time. Several customers also noted very frustrating experiences regarding extra mandatory charges for insurance coverage and completely unresolved billing disputes with management.
Auto-generated from all reviews of this business. For reference only.
We have used the Braun location in San Antonio Texas for about 3+ years now the manager there Kelley is superior. Great customer service very understanding and so helpful to us. If all managers were this, please let Kelley know our appreciation and I am very pleased with her, and her service
Reply from StorageMart2025-06-05
Thank you for the glowing review! We're pleased to hear about your positive experiences at our Braun location in San Antonio, Texas. Your kind words about Kelley's superior customer service will certainly be passed along. We appreciate your continued support and look forward to serving you in the future.
Mariana at StorageMart Thousand Oaks has been helpful to me on numerous occasions through this past year. From forgotten codes to lost keys and corrected invoices I always felt that her customer focus was always apparent. There couldn't be a better facility manager!
Reply from StorageMart2025-05-19
We're glad to hear that you've had such a positive experience with Mariana at our Thousand Oaks location. It's wonderful to know that her dedication to customer service has made a difference. Thank you for your kind words and for choosing us for your storage needs.
We stored our brand new camper trailer at StorageMart in Spokane Valley, WA under a secured locked front gate and barbed wire fencing around entire perimeter with the understanding it would be safe and secure. Their front gate broke so they unlocked a side gate for 4 days waiting to fix the main gate so tenants could access their units. However this action allowed anyone entry and our camper was damaged and broken into! StorageMart didn’t even let us know about the gate issue so we could move our camper to a safe location! Then they denied claim to this and we had to personally pay for the damage! They are a terrible company! I wouldn’t recommend doing business with them!
Reply from StorageMart2025-05-19
We are very concerned to hear about your experience over at our location. We take such matters very seriously and will be conducting a thorough investigation. Please provide us with more details at [email protected] so we can address this issue promptly.
The owner of the storage I'm currently using changed a few months ago. I'd paid a year's rent to the previous owner, but I received an email two months before the expiration date stating that the contract would be renewed. The contract only pursued the owner's profits, which was naturally unacceptable, so I decided to rent this new storage. I made the reservation online early in the morning, and when I went to the office at noon, the woman in charge was very kind and explained everything to me, making me feel very comfortable. The facility was also very clean and well-maintained, and the quality was far superior to the place I had rented before.
Reply from StorageMart2025-05-14
We're glad to hear that your transition to our storage facility was smooth and satisfactory. Our team strives to provide clear communication and excellent customer service. We're also pleased to know that you appreciate the cleanliness and maintenance of our facility. Thank you for choosing us and for your positive feedback, we appreciate it! If you need anything at all do not hesitate to reach out to us 24/7!
I have used StorageMart in Brighton for several months in connection with my work. I cannot thank Geoff and Simon for their help it has made my life so easy advising me when my parcels arrived and often helping with them as they have often been big and awkward. I would no hesitate in recommending this depot to anyone looking for storage and two friendly guys always willing to help.
Reply from StorageMart2025-05-14
Thank you so much for your 5-star review! We're ecstatic to hear that our Brighton team is helpful and knowledgeable. Providing expert assistance and ensuring our customers have a great experience is our goal! Your feedback is greatly appreciated, and our StorageMart family is so happy to hear we have met your expectations. If you need any further assistance, please don't hesitate to reach out to us anytime. Have a fantastic day!
After one full year renting a unit..
I asked to plug-in and charge my battery for an hour or more..
The manager at 14151 Wyandotte St
Kansas City, MO 64145
Refused to let me use an outlet for an hour?!?
Terrible terrible terrible customer services?
Seriously unappreciated and unacceptable!
Reply from StorageMart2025-05-15
We're truly sorry to hear about your experience. We strive to provide excellent customer service, and it seems we fell short this time. Your feedback is valuable and will be taken into consideration as we work to improve our services. Thank you for bringing this to our attention.
Extraordinary customer service by both Heather H. at Home Office in MO and Zach at the Barclay Office. Can’t say enough about the ease of leasing a unit and working with both. The units are beautiful, climate controlled and extremely clean!
Reply from StorageMart2025-05-09
Wow, thank you, Helen for the outstanding review! We're thrilled to hear that you found renting with us easy and our team members helpful at our location! Making your move less stressful is our mission, and we're so happy you noticed our efforts! It was a pleasure serving you and we hope to see you again in the future if your storage needs arise.
I've rented my units for just well over a year. Just recently I had my job utility trailer broken into along with my spare utility truck on site. The reason we moved to this location was the fact they offered a secure location with cameras. Few weeks ago the security gate was not functioning properly and the side gate was opened and unlocked for access. The site has been left unsecured for almost 2 weeks or more since the gate has been repaired. The Trailer and the truck were broken into during the time the site has been left unsecured. I spoke with the on site manager about the site being unsecured and I was told they were waiting for a chain from amazon to resecure the gate. I filed a police report and asked the onsite manager about camera footage as well. I was told I would need to get a subpoena to see the footage. If this is the service we get for the rental fee I am moving to a more secure site. I do have a list of other problems to address but the security issue is the biggest one for me since I've been violated. Not all sites are super secure but people shouldn't be able drive in and load things up.
Reply from StorageMart2025-05-08
We're really concerned to hear about your experience and take this kind of thing seriously. We'll be looking into it right away, but we need more info from you. Shoot us an email at [email protected] so we can get this sorted out ASAP.
Mouse feces and spiders in ALL of my things. And I was told that it was a known thing in the units in the area mine is by corporate when I called to complain and an employee at the storage place itself. Then to be told I guess they need better pest control and then the worker laughed. And that was the manager of the storage place. My whole life was in that unit. I had to throw away priceless things like my both sons kindergarten work because it had mouse droppings all over it.
Reply from StorageMart2025-05-07
We're sorry to hear about your experience at our facility. Providing the best service possible is our top priority, and we'd appreciate the chance to discuss this further. Please don't hesitate to reach out to us directly at [email protected] at your convenience.
I had a great experience with StorageMart. From the start, their staff was incredibly helpful and made the entire rental process easy and stress-free. They took the time to walk me through the different unit sizes, helped me choose the one that best fit my needs, and even gave tips on how to maximize space. The facility itself was clean, secure, and well-maintained, with easy access whenever I needed it. I really appreciated how friendly and professional everyone was — it made a big difference. Highly recommend StorageMart if you're looking for a reliable and supportive storage solution!
Reply from StorageMart2025-05-01
Thanks a ton for the 5-star review!
We're pumped to hear our team delivered the friendly and knowledgeable service we strive for. Making sure you have a top-notch experience is what we do best. If you ever need anything else, don't hesitate to reach out, we've got you covered. Thanks again for choosing StorageMart and have an amazing day!
I’ve never encountered a company so willing to sacrifice thousands in revenue to enforce a $47 late fee.
Here’s my story:
For over 3.5 years, we’ve been loyal StorageMart (Hopkins, MN) customers, paying them over $7,322.59 in rent. We use Wells Fargo bill-pay to send monthly checks. On February 16, 2025, we mailed our March rent check of $208.99, unaware that they had quietly increased our rent earlier in the month. The only notice was an autopay invoice email—easy to miss due to its generic subject line.
On February 26, 2025, an employee of ours visited the StorageMart facility and was informed that the check, received before March 1, was going to be shredded because it wasn’t for the full amount. Instead of depositing the payment and requesting the difference, they chose to discard it. Why not accept the payment and notify us?
We immediately sent another check for the correct amount—$234.99—via USPS. Unfortunately, this check didn’t arrive until March 8, 2025. By this time, StorageMart had already imposed a $47 late fee on March 4, 2025, bringing the total due to $281.99. When the March 8 check arrived, they refused to deposit it, citing the missing late fee. As a result, I had now written two valid rent checks that StorageMart refused to deposit.
Over email, I appealed to have the late fee waived, considering their refusal to deposit partial checks contributed to the delay. Amy at StorageMart responded dismissively: “Well, first we don’t take partial payments.” This is demonstrably false. In the past, they have accepted partial payments when raising rents without sufficient notification. In fact, their rent increases don’t follow a yearly schedule—they occur on an irregular 275-day cycle, something I had to research for this review.
Despite escalating my concerns to both Jake and Dale Brumbaugh at their office, my appeals were denied. Left with no choice, I paid the full amount, including the late fee, and made the decision to vacate our locker. I informed my CEO that I would never do business with a company that treats its customers with such disdain.
If you’re considering renting with StorageMart, be prepared for sneaky rent hikes (typically 13% APR increases, disguised by their irregular schedule) and an unbending, customer-unfriendly approach to any billing issues.
For StorageMart’s leadership—Chris Burnam, CEO in Columbia, MO—feel free to contact us via Jake, Amy, or Dale at the Hopkins, MN location: 11001 Excelsior Blvd.
Reply from StorageMart2025-04-30
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. We strive to maintain clear and transparent communication with our customers, especially when it comes to billing matters. Please contact our customer service team at [email protected], so we can discuss your concerns and find a solution that works for you.
I had a great experience with this storage facility! Olena was absolutely fantastic—professional, detailed, and a pleasure to deal with. She made the entire rental process quick and easy. The facility itself is clean, well-maintained, and secure. Highly recommend to anyone looking for reliable storage and excellent customer service!
Reply from StorageMart2025-05-01
Thank you so much for your 5-star review, Ilona! We truly appreciate your support and are delighted to see your positive rating at our location. We will be sure to let the team know what a great job they did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
Rebekah at the front desk is amazing she set me up quickly and was very personable and sweet the property is very well maintained and my experience has been amazing so far definitely recommend!
Reply from StorageMart2025-04-30
Thank you so much for your 5-star review, Marie! We truly appreciate your support and are delighted to see your positive rating for Rebekah at our location. We will be sure to let the team know what a great job she did! Thank you again for choosing StorageMart for your stay, and if you need anything else, do not hesitate to reach out to us 24/7!
It was my absolute pleasure to be helped by Ginny who was informative, concise and reassuringly competent.
Great quote.
Great price.
Lovely accent.
5 stars.
Reply from StorageMart2025-04-28
Thank you for sharing the wonderful experience you had with Ginny! We’re thrilled to hear that she provided you with excellent customer service. Your kind words mean a lot to us, and we’re grateful to have such dedicated staff on our team. We’ll make sure to pass along your compliments to everyone at StorageMart. If you need anything, please don’t hesitate to reach out. Have a fantastic day!
Bait & Switch - We rented a unit and in the 4th month when we received the invoice for the 5th month it stated there was a 15% increase charging $27 a month more (15 calendar days notice). Online it still showed the same old amounts without an increase. Matthew (StorageMart Manager of 8401 18 St, Edmonton) advised there is no contract so they can increase the price at any time and that the online price is promotional pricing, online does NOT specify that the prices are promotional only. We believe it is underhanded & deceitful to wait until people have their storage locker full of items to then increase the price significantly on individual units based on length of time rented. It is also deceitful to not inform potential customers that the initial price is promotional for only 4 months. Since then I read many reviews stating the same and spoke to other StorageMart customers that said their locker cost was increased every 4 months. A couple of people even asked if the Bait & Switch is even legal? Recommend NOT using StorageMart unless you are storing for less than 4 months.
Reply from StorageMart2025-04-30
Thank you for your feedback, we apologize for any inconvenience caused by the rate increase. We value your feedback and would like to discuss this further to address your concerns. Please reach out to us directly at [email protected]
Simon at StorageMart in Brighton (BN2 0DF) was FANtastic. He kindly listened and sought out several units that would suit my needs. He was thorough in his explanation of terms and conditions too. I am happy my stuff is stored under this roof. I must also say that Simon's good humour and excellent hair made my day! Thank you for your time and attention.
Reply from StorageMart2025-04-28
Thank you for sharing the wonderful experience you had with Simon at our Brighton location! We’re thrilled to hear that he provided you with excellent customer service. Your kind words mean a lot to us, and we’re grateful to have such dedicated staff on our team. We’ll make sure to pass along your compliments to everyone at StorageMart. If you need anything, please don’t hesitate to reach out. Have a fantastic day!
Employee Gary at the Enterprise St location is extremely rude and condescending. It's a shame that's who this company has representing them. Will never do business with storage mart again
Reply from StorageMart2025-04-28
Thank you for your feedback.
We’re sorry to hear your experience wasn’t up to our usual standards. Your satisfaction is important to us, and we’d appreciate the chance to make it right. Please reach out to us at [email protected] so we can address your concerns and work on delivering the service you deserve.
The person who assisted us is so accommodating, cheerful and knowledgeable.
Reply from StorageMart2025-04-28
Thank you for sharing the wonderful experience you had with our team! We’re thrilled to hear that they provided you with excellent customer service. Your kind words mean a lot to us, and we’re grateful to have such dedicated staff on our team. We’ll make sure to pass along your compliments to everyone at StorageMart. If you need anything, please don’t hesitate to reach out. Have a fantastic day!
We're pumped to hear our team delivered the friendly and knowledgeable service we strive for. Making sure you have a top-notch experience is what we do best. If you ever need anything else, don't hesitate to reach out, we've got you covered. Thanks again for choosing StorageMart and have an amazing day!
Very frustrating experience. I was quoted a unit for $39/month and noticed that the lease document sent over to me stated $69. I tried contacting the storage facility and they will not honor what they quoted to me via phone. Regional manager stated he listened to the call and that I was mistaken. I've asked if I could listen to the phone recording with them and they refused. I am a very thorough person so I know for a fact that I would've asked and confirmed every little detail INCLUDING MONTHLY PRICE prior to providing them payment information.
Reply from StorageMart2025-04-23
We’re sorry to hear about your experience at our facility. Providing the best service possible is our top priority, and we’d appreciate the chance to discuss this further. Please don’t hesitate to reach out to us directly at [email protected] at your convenience.
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