Poor design and limited refund
I ordered a custom t-shirt for my partner with my face on it multiple times to wear the day after our wedding. I uploaded pictures to their website, some of which had more than just myself in it but if you looked at the pictures as a whole, it was very clear whose face should be included and whose shouldn’t. I thought it was strange that they didn’t send me a mock design. I received the t shirt well after the expected delivery date and was extremely disappointed with the outcome. They had gone through the effort of cutting my face out of the background but not to cut any additional people. Even then, some of the crops were straight lines so it just look disjointed. Furthermore, they added lightning graphics across the T-shirt which ended up actually covering my face as well. I reached out via email hoping for a re-print or refund and was initially only given a 10% discount on my next purchase. However, after some back and forth and upon request, they did offer a 50% refund.