I am writing this to express my extreme…
I am writing this to express my extreme disappointment with the Samsung Experience Store in Westfield Stratford City. I purchased a brand-new, unboxed Galaxy S26 Ultra along with the Official Samsung Anti-Reflecting Film.When I requested assistance to have the official film applied to my brand-new device, the staff members were incredibly rude and dismissive. They flatly refused to help, claiming they are "not allowed to perform the service." When pressed, they attempted to demand an exorbitant £30 fee just to apply a basic film protector. To make matters worse, another staff member admitted she had received zero training on how to install their own official accessories.This directly contradicts Samsung’s official corporate support documentation, which explicitly states: "You're welcome to visit any of our Experience Stores, where one of our colleagues will be happy to apply the screen protector for you."To be treated so poorly and given lazy corporate excuses after spending premium money on their flagship phone is completely unacceptable. If your retail staff are untrained and refuse to honor Samsung's public service promises, they should not be working in a flagship Experience Store. Total lack of accountability and terrible customer service. 0/5 stars.