I hesitate to give one undeserved star
I hesitate to give one undeserved star. Months of standard prepared emails from more than 15 different signatories all apologizing for the delay in my refund and requesting my patience. I cancelled the order after several requests to confirm if the prices were in US or Aus Dollars. I had initially authorized withdrawal of $230 Aus . Without my authority Hola Pick proceded with the order and converted the currency to US dollars also incurring a fee which was further withdrawn from my account without my permission. I have been negotiating since July to have this currency conversion fee ( that Hola Pick incurred) refunded. What can you do when they have your card details and despite cancelling an order they withdraw from your account and refuse to refund the outstanding amount. That is fraud.