COConvert2★★★★★
Charged for a subscription I did not sign up for
I paid 95p for a one-off use, did not sign up for a regular subscription, then found my account was debited £49.90 for the next two months (until I stopped the subscription). Contacted the company and requested a refund. They say the T&C's are clear and initially denied a refund. I pointed out the T&C's are in very small font, after a series of customer endorsements, therefore not visible. They acknowledged this and then offered a 25% refund only and will not budge on that. Leaves a very poor impression of their business practices.
2026-08-04Helpful 1
EXExpedia★★★★★
Misled when booking a hire car
Booked a car hire. I always look for the free additional driver option, so my partner and I can share the driving. On arrival at the car hire desk, we were charged 87 Euros for the additional driver. I said in that case cancel it but the hire firm said not possible, you will have to take it up with Expedia. Expedia refused a refund, on the basis an additional driver is merely a "request", not a "guaranteed service". Misleading booking process and very poor customer service. I won't be using Expedia again.
2026-08-04
