Terrible website and unhelpful staff
The site is a mess, and staff are not helpful. I was disconnected twice from live chat agents even though I said the issue was not resolved. Also had to raise a dispute about items received. They allow a "mediation" with a timer and do not notify you of this, and when you eventually try to use it the page it will not let you proceed. I had to give into the seller demands and ended up losing money. So do not expect any assistance from the platform at all. There is at least 10 different inbox's for your messages which is very confusing and orders you paid for randomly disappear making it impossible to see, and I did check all the other tabs for the stages of the order and even as of this moment my orders is missing from there site.