File a formal complaint
Anyone having problems with this company due to a suddenly locked email account (free or paid), billing issues, lack of response or any other issue that deprives you from using the service PLEASE file a complaint with the Pennsylvania Attorney General's office. Trust Pilot is a wonderful service but for companies like this who refuse to respond a complaint here doesn't help solve the problem. Mail.com is owned by the same company who owns IONOS. Their corporate address is: 1&1 Mail & Media Inc.100 North 18th Street, Suite 400, Philadelphia, PA 19103 Please know that they are literally playing hardball with people over these email accounts. I do not believe there is any fraud or anything else that is causing them to close these accounts the way they're doing. There is some scheme on their end behind it. For the past year people have complained about these accounts suddenly locking and then unlocking. Now they're flat out blocking access which causes severe financial and other harm to individuals. There is no transparency and they refuse to tell you what triggered the lock. What they're doing is unethical and quite possibly illegal. I assure you they read these complaints here they just don't care enough about the people who use their horrible email service to respond. If you file a BBB and they refuse to unlock your email account follow up by filing a consumer complaint with the Pennsylvania Attorney General's Office. You can easily google their website. If enough people put them on the radar to the people who can do something about this they will respond and an investigation will be opened to look into their practices. They can also be sued and forced to offer remedies to the people they are harming.