Horrible Customer service
I ordered the TSL 2000W LED light in early July. In late August the dimmer nob stopped working, the on/ off switches stopped working and the mounting bracket came undone in 4 spots. I tried to contact someone from customer service but reaching an actual person is impossible. It takes days if emails asking for me to send pictures proving all the problems that I'm dealing with a month after I purchased a 270 dollar light with a warranty. So I sent all the pictures proving the light is defective and instead of offering to replace the light they offered to send out a replacement dimmer nob, which was only one problem out if 4 problems. This was now day 4 of multiple emails back and forth, pictures and videos they sent me trying to avoid replacing a defective light. Long story short, I gave up. I don't have the time to deal with a horrible company and defective products. This is a warning to all people trying to find a good light to buy that will last. DO NOT BUY MARS HYDRO!!! I will continue to work on writing reviews to inform people of this bad customer service. There's just no excuse for it these days when there are so many other good products out there with quality service as well.
