Be Careful with Automatic Renewal & Annual Charges
I am extremely disappointed with my recent experience. The automatic renewal of my membership without clear notice or consent feels misleading and unfair. At no point was I adequately informed that my subscription would renew for another full year, nor was I given a reminder prior to the charge being taken. Additionally, the process on your website makes it far too easy to be unintentionally enrolled into an automatic membership. Customers should not have to worry about being caught out by unclear terms or hidden renewal conditions. It is also frustrating that cancelling appears unnecessarily difficult, especially when failing to cancel in advance results in being charged for an entire additional year.