In the beginning it was rocky
In the beginning it was rocky. I was having the same issues getting faulty merchandise and no remedy for it. Then my credit card company would not even let me shop with them. Then I finally found out hot to do a live chat and they started to change up the customer service refunding on faulty products. I think they realized credit card companies would not let you buy with them. So far for me it has been good. I'm still a customer and have to stop myself from buying so much.