Very disappointing experience.
Very disappointing experience. My parcel (tracking number GFNL26142001552022) was marked as “delivered”, but it was never handed to me personally. I was home at the time of delivery, no one rang my doorbell, and there was no PIN verification or signature required. The delivery driver later confirmed that he had left the parcel downstairs in the common hallway of my apartment building instead of delivering it directly to me. When I went downstairs shortly after receiving the delivery notification, the parcel had already disappeared. I reported the incident to the police and filed a formal complaint with GOFO. After completing their investigation, GOFO officially confirmed that the parcel had been lost during transport. Despite this official confirmation, I am still without my parcel and have not received a refund. I have spent weeks filing complaints, opening disputes, contacting both the seller and the carrier, providing evidence, and following every requested procedure. As a customer, it is extremely frustrating to be caught between the seller, the carrier and the dispute process while still being left without the item or my money. What concerns me most is that parcels appear to be left unattended in publicly accessible areas without any attempt to contact the recipient. This creates a significant risk of loss or theft and leaves customers to deal with the consequences. Based on my experience, I cannot recommend DHgate service.