Poor communication from ackerman
my service was scheduled for the morning (8-12) of wednesday march 9. I got up at 6:30 to get ready. No one came from 8-9. I called to see when I might expect it. A time frame could not be provided but I was assured I was scheduled. At 12 I called because no one had come. I was told my appointment had been cancelled. No one had notified me of that. I demanded someone come out that day since my system has not been and is not able to communicate with the call center. Due to many other appointments later in the week and following week I had no other time available. A technician was located and was able to come to the house just before 2pm on same day The technician was outstanding. No one problem would identify what was wrong. He fixed many issues in the system going back to earlier upgrades that were not done as they should have been. He was a wonderful improvement to the experience I had from that morning.