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Written by the business, not verified by us.Ackerman Security (www.ackermansecurity.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 70% rate it 4 stars or higher while 27% give 1 star; The business has replied to 53% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-31.
I used to have Ackerman Security and when they returned I immediately went about to see if I could establish service with them. I made the misstep in upgrading my wifi and Adt could not establish connection with my cameras without me having to purchase additional equipment🥴. I made an appt and Scott Biller got me on the right track with equipment and Alex did the set up with extreme professionalism and courtesy. Thank you Ackerman. Glad you're here!
Thank you so much Dorothy for your review!
As all of you know Ackerman was a month-to-month operation. Ackerman sells my contract to ADT, ADT turns it into a 2025 end date contract. Cancellation fee is now $300+ ADT never changes, and the reason I was with Ackerman to begin with. A bunch of unaccountable thiefs.
Customer Service Rep was not helpful and could only tell me Ackerman has a new owner and blame Ackerman's bankruptcy for bad service. We have never had bad service until now. I am now searching for a new company to upgrade my security system.
Ackerman screwed me and I'm filing a consumer complaint. I moved into a rental townhome that already had an alarm system with Ackerman and signed up. I moved out 14 months later and transferred service to the new tenant. Shortly thereafter, Ackerman sold my account to ADT and didnt process the transfer to the new tenant correctly and started billing me again. Which makes no sense given the new tenant was paying the bill. Now Ackerman is claiming I have an unpaid bill. This is a violation of consumer protection rights and has a material impact on me.
I have been transferred over 8 times for a simple request, and just found out this is now ADT. BYE
Took way too long to get this appointment set up due to issues w understanding your peoples English. I called back several times. Finally Mark (American/English speaking) did a call w/me & we walked through CO issues. He set up an appointment & Gentleman came & was out of there w/in 15 mins.
The best security service. Best people They are Professionals I recommend to everyone Nice job!!!
I was pleased with Ackerman Security until I discovered the company was sold to ADT. I did not receive any notification that ADT would be my new service provider. I switch to Ackerman several years ago because ADT had unreliable customer service and were always raising my monthly service fee. ADT started billing me recently, and when I called, I was told of the change. This whole transition has just been a hassle.
Mihai, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future. Warmest Regards, Your Ackerman Security
I had a security system installed about 2 months ago. Since then I've been trying to just get a doorbell THAT ACTUALLY RINGS in my house. It doesn't seem like it should be this hard, but apparently it is. I've called ADT and Ackerman and just keep getting the runaround. My salesperson from Ackerman originally told me I just may need to buy another piece (are you kidding?!) and would get back to me the following week. It's been radio silence since then, despite me leaving him several messages. I'm extremely frustrated and can't seem to reach an actual person when calling Ackerman.
I got the pleasure to work with Andrei and it was a great experience!!
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Excellent service, highly recommend them! Andrei was very professional. Thanks again!
Thank You! We are so grateful for your kind words. Thanks for sharing your review with the community and us. Warmest Regards, Your Ackerman Security
Valerie and Rick came too our home and gave outstanding presentation and customer service. I would recommend that you reach out for your home service.
Thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future. Warmest Regards, Your Ackerman Security
Transferred accounts to ADT without proper communication. I just randomly started receiving notifications from ADT. My alarm system has been beeping for the last 4 days. Called and was transferred to ADT, on hold for over an hour, then was told I have to pay a flat rate of $100 plus $42 per hour for them to figure out the issue. I never had to pay such high fees to Ackerman. I am disappointed that they transferred to them and without proper notice. ADT has the worst customer service. Their agents not care about the customers. I told the lady I was not happy with the excessive fees I would be charged and she just transferred me to the cancellation department. I have been with Ackerman for over 10 years , this was a huge mistake merging with ADT
Over ten years ago this was a top rated company but, the service that I have received in canceling my contract has been horrible. If your not on wait, your transferred around and now Ackerman doesn’t refund money they have charged to your credit card. Due to them waiting for the ADT takeover. If your billing is recurring and you cancel your account. Ackerman will still deduct payments from your account. If you go to the MyAckerman online site, it doesn’t load.
Worst customer service…ever! I was put on hold for 20 minutes and I’m a current customer.
Alarm was beeping 4am, on hold with ackerman for an hour then called Adt (since they bought out Ackerman) on hold another 20 min. To find out there was an outage. 😤told me how to clear it to stop beeping for 4-6hrs... beeping started 20 min later😖😮💨
I sold my house in March 2022, and cancelled my Ackerman (no contract) account. They continued to bill me. I called & emailed to cancel again. They forced me to send in a paper 'cancellation letter', which I did (tracked via overnight). They continued to bill me. I called back & they informed me my account had been sold to ADT, and I'll need to re-start cancellation process with them. BEWARE of this company. It's a shame because they used to be reputable. Not anymore.
We are sorry that you have had a bad experience, and we agree that the policies upheld by the previous owners weren't the Ackerman you've grown to love over the years. We appreciate your feedback and your time. Warmest regards Ackerman
Transitioned me to ADT without a peep from them or ADT. The 800 line setup for Ackerman users with ADT is a 1 hour wait. 4 years with them they were always a nickel and dime company that wanted me to fix their equipment or pay a their tech to do it. Good riddance. Just counting the days until contract is void to be rid of both Ackerman and ADT
We are sorry that you have had a bad experience, and we agree that the policies upheld by the previous owners weren't the Ackerman you've grown to love over the years. We appreciate your feedback and your time. If you are still having trouble, please reach out to us at 1-800-552-1111. We would love to chat! Warmest regards
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