You had the tool I needed at a fair…
You had the tool I needed at a fair price. It was easy to order and pay. Thank you!!!
About superarbor.io
Data updated- Website
- superarbor.io
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 189 reviews
- Replies to negative
- 0% (0/21)
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Is superarbor.io legit?
superarbor.io (superarbor.io) has a 4.4 out of 5 rating on OK.one, based on 189 user reviews collected here. It is listed under Home & Garden and its reputation is good. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Price, User experience. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly stated having a truly great experience with this company. Customers frequently mention that the digital platform is extremely simple to navigate, making it totally effortless to discover hard-to-locate items very quickly. Everyday shoppers are also truly thrilled with the exceptional pricing options, helpful staff assistance, and the remarkably smooth online checkout process. However, some reviewers were not happy with product fulfillment times, noting significant delivery delays and a frustrating lack of regular tracking updates. Consumers additionally pointed out that it was quite difficult to reach live customer support agents or successfully cancel pending orders when necessary.
Auto-generated from all reviews of this business. For reference only.What people say
So far it has been pleasant
So far it has been pleasant. I just placed my order and the process was easy. It has not been approved yet but hopefully I will hear back soon. The website is user friendly. The customer service could be better; it's AI. Would have rather spoken to a person before placing my order. I will come back after my order is received.
To be honest
To be honest, I recently placed an order with you for the same flooring I am ordering now, but I got frustrated waiting so long, I canceled the order. That said, I would like ro try again and hope you accept my order and can expedite my request. Robert Novick
First order
Placing the order using the website was very easy and convenient. I was a bit disappointed that I have not been able to speak to someone on the phone and everything seems to be automated. Looking forward to receiving my order.
helpful customer service
'Tim' was very helpful when I called to ask about product availability. He also explained how the order process works.
I like the pricing and the fact that a…
I like the pricing and the fact that a hard to find item is available. The one thing I would improve would be the order review wait period. In my opinion, an item is available the order should go through when it is placed.
Looking for 18”x18” ceramic tile for an…
Looking for 18”x18” ceramic tile for an upcoming project. Was able to find the product of interest and place the order within minutes of using the site. Very easy to navigate and complete the transaction.
I checked several suppliers for this…
I checked several suppliers for this door, including Home Depot and Wayfair. You had what I wanted in the correct color. You also had direct shipping to my door, which is important as I live an hour away from the nearest shopping. I also like that my credit card is not charged until you have verified that you are able to fill my order. You had the best overall price and your website is easy to navigate.
Quick and easy offerd the best price…
Quick and easy offerd the best price and was unable to locate the color graphite steel by any one else
Good price and detailed information on…
Good price and detailed information on items.
After 21 days no answers to my emails…
After 21 days no answers to my emails and I mailed directly plus their Facebook page Instagram and Twitter pages after calling 3 times and only getting a very invasive artificial intelligence on both the sales line and their order help line I am marking my loss of 549 dollars for a cub cadet walk behind string trimmer a total loss. The only reason I bought it was because I couldn't find one locally
I really wanted to do business with…
I really wanted to do business with Super Arbor because they had competitive pricing, but unfortunately the customer service and communication were extremely disappointing. I placed an order for materials needed for a time-sensitive commercial project. After more than 11 days, I still had no shipping date or meaningful status update. I sent multiple emails requesting information, tried the online chat (which wasn't functioning), and called customer service several times without being able to get a clear answer. Because I couldn't determine whether my order would ever ship, I was forced to purchase the materials from another supplier to avoid delaying my project. When I requested cancellation, I was told it would take another 5–7 business days just to review the cancellation request. Competitive prices don't help if you can't get basic communication or reliable order information. If your project has a deadline, I would recommend considering whether you're comfortable with the uncertainty before placing an order.
NO HELP FROM CUSTOMER SERVICE
I ordered a tv stand on May 23. Site said shipping 3-5 business days. Has not shipped. That's okay--they probably just don't have it in stock anymore. I just want to cancel now because I am moving and want the item before I move. This is the alarming part--NO help from customer service. Should be a couple of clicks on their end and the order is canceled. I have requested this through chat and email. My tone started nice but I am getting tired!!
Unable to cancel a back order after 5 weeks
Super Arbor will not cancel a backorder for product they don't have. I have called and emailed multiple times over 5 weeks and the order is still active. They have AI customer service that will NOT patch you to a live person! Awful company. BEWARE!
Worst services ever
Worst services ever , ordered 2 times, both times they cancelled the order after a month of waiting...will never order there again. If you see a good price , it is too good to be true.
SuperArbor.io doesn't respond
SuperArbor.io doesn't respond. They have a phone number listed, but it is not connected. Their CHAT just post cookie cutter responses to purchase inquires. Call their number before spending any time on their site and see if your call even connects 1-877-490-7099!
I ordered one small kitchen appliance…
I ordered one small kitchen appliance two weeks ago. No updates, just one item on their website with an order number advising shipping can take this long pending order approval. Who does this these days? After two weeks, there are no updates, nothing. I tried calling to cancel today and only got an automated answer. I did just email them today but email says it could take days to reply. I was curious since price on the item was ridiculously low, but now it looks like it's coming directly from manufacturer and out of the country.
Beware
Beware, this is a typical Chinese drop-shipping website that offers to good to be true pricing because it is. You might get what you bought. You might not. You'll probably wait a long time.
we have been waiting 21 days…
we have been waiting 21 day since we ordered!!! We have tried to talk to a real person who could tell us if the order has shipped or what , their automated answer is awful . I guess we will wait and wait and wait for order to come or ?????
superarbor.io Shady AI and crooks running this outfit
superarbor.io sucks. I ordered a case of flooring they said was stock. two weeks later I only have a confirmation number. Call the AI hotline and they hang up when you can't provide an order #. So goes the confirmation number and a person I can talk with about what is going on with my order. My suggestion if you have something discontinued and need more of...rip it out and buy new stock from a reputable seller. These folks are crazy evasive. makes one wonder why? Very Sad
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